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Every organization should define an accurate and in time plan which, in case of adopting and implementing information systems, has to analyse results within the same plan and on a yearly basis of the system\u2019s activity always aligned with the business strategy. Given the potential of ERP and CRM as powerful tools to guide customer-oriented understanding, greater attention is required on their economic viability for sustainable business dynamics.<\/p>","DOI":"10.4018\/jisss.2013040102","type":"journal-article","created":{"date-parts":[[2013,7,29]],"date-time":"2013-07-29T13:57:18Z","timestamp":1375106238000},"page":"17-29","source":"Crossref","is-referenced-by-count":10,"title":["Main Differentiating Issues in Aligning Information Systems with Business Performance"],"prefix":"10.4018","volume":"5","author":[{"given":"Silvia C.","family":"Fernandes","sequence":"first","affiliation":[{"name":"Research Centre for Spatial and Organizational Dynamics (CIEO), Faculty of Economics, University of Algarve, Campus de Gambelas, Faro, Portugal"}]}],"member":"2432","reference":[{"key":"jisss.2013040102-0","unstructured":"Ayanso, A., Lertwachara, K., & Thongpapanl, N. (2008). 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