{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T16:21:05Z","timestamp":1781108465757,"version":"3.54.1"},"reference-count":51,"publisher":"IGI Global Scientific Publishing","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,4,1]]},"abstract":"<p>The influence of stakeholders and stakeholder management on project uncertainty is examined, and particularly uncertainty regarding functionality delivered by projects. The case studies, two projects in the Norwegian Rail Authority (Jernbaneverket), included interviews with representatives of internal and external stakeholders and also examination of project documentation. In addition, conflicts and use of power between stakeholders in the projects were studied. The projects actively managed relations with external stakeholders, thereby reducing the risks of negative media attention and neighbour disputes, and also cost and time overruns that such disputes may cause. Both of the projects focused on risk reductions regarding costs and time schedules, and less on the functionality delivered by the project. While mastering potential conflicts with external stakeholders well, the largest project appears to have handled internal disputes less convincingly. The smaller project handled internal disputes well, but experienced problems concerning both costs and time schedules.<\/p>","DOI":"10.4018\/jitpm.2012040102","type":"journal-article","created":{"date-parts":[[2012,3,29]],"date-time":"2012-03-29T09:30:35Z","timestamp":1333013435000},"page":"21-37","source":"Crossref","is-referenced-by-count":7,"title":["A Case Study of How Stakeholder Management Influenced Project Uncertainty Regarding Project Benefits"],"prefix":"10.4018","volume":"3","author":[{"given":"Hans Petter","family":"Krane","sequence":"first","affiliation":[{"name":"Norwegian University of Science and Technology (NTNU), Norway"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Asbj\u00f8rn","family":"Rolstad\u00e5s","sequence":"additional","affiliation":[{"name":"Norwegian University of Science and Technology (NTNU), Norway"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Nils O.E.","family":"Olsson","sequence":"additional","affiliation":[{"name":"Norwegian University of Science and Technology (NTNU), Norway"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jitpm.2012040102-0","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2008.05.004"},{"key":"jitpm.2012040102-1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2007.10.001"},{"key":"jitpm.2012040102-2","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-7863(98)00069-6"},{"key":"jitpm.2012040102-3","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2006.03.008"},{"issue":"4","key":"jitpm.2012040102-4","first-page":"36","article-title":"Project stakeholder management.","volume":"17","author":"I. D.Cleland","year":"1986","journal-title":"Project Management Journal"},{"key":"jitpm.2012040102-5","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-7863(01)00067-9"},{"issue":"1","key":"jitpm.2012040102-6","first-page":"69","article-title":"Agreement and thinking alike: ingredients for poor decision.","volume":"4","author":"R. A.Cosier","year":"1990","journal-title":"The Academy of Management Executive"},{"key":"jitpm.2012040102-7","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2004.04.004"},{"key":"jitpm.2012040102-8","doi-asserted-by":"publisher","DOI":"10.1016\/0263-7863(88)90043-9"},{"key":"jitpm.2012040102-9","doi-asserted-by":"publisher","DOI":"10.1002\/smj.4250080305"},{"key":"jitpm.2012040102-10","author":"P.Fellows","year":"2003","journal-title":"Research methods for construction"},{"key":"jitpm.2012040102-11","author":"J. R.Galbraith","year":"1977","journal-title":"Organization design"},{"key":"jitpm.2012040102-12","doi-asserted-by":"publisher","DOI":"10.1016\/0263-7863(89)90013-6"},{"key":"jitpm.2012040102-13","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-7863(01)00074-6"},{"key":"jitpm.2012040102-14","doi-asserted-by":"crossref","DOI":"10.1007\/978-0-230-20929-9","author":"D. E.Hodgson","year":"2006","journal-title":"Making projects critical"},{"key":"jitpm.2012040102-15","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-7863(99)00047-2"},{"key":"jitpm.2012040102-16","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2008.04.002"},{"key":"jitpm.2012040102-17","author":"I.Jordanger","year":"2005","journal-title":"Positiv Usikkerhe tog \u00d8kt Verdiskaping"},{"key":"jitpm.2012040102-18","unstructured":"Kalager, A. K. (2003). Notat \u2013 Kostnadsbesparende tiltak som er implementer ti prosjektet \u201cNytt dobbeltspor Sandvika Asker\u201d\u2019 [Cost reducing measures implemented in the project \u2018New double-track Sandvika Asker\u2019]. Unpublished memo."},{"key":"jitpm.2012040102-19","unstructured":"Karlsen, J. T. (1998). Mestring av Omgivelsesusikkerhet: En Empirisk Studie av Prosjekter ['Coping with environmental uncertainty: An empirical study of projects'].Trondheim, Norway: Norwegian University of Science and Technology (NTNU)."},{"key":"jitpm.2012040102-20","unstructured":"Karlsen, J. T. (2001). H\u00e5ndtering av prosjektets interessenter: En studie av hvilke utfordringer og problemer prosjekter m\u00f8ter: Praktisk rapport ['Handling of project stakeholders: A study of the challenges and problems that projects meet'] Trondheim, Norway: Norsksenter for prosjektledelse."},{"key":"jitpm.2012040102-21","doi-asserted-by":"publisher","DOI":"10.1108\/17538371011076091"},{"issue":"1","key":"jitpm.2012040102-22","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1002\/pmj.20154","article-title":"Categorizing risks in seven large projects \u2013 which risks do the projects focus on?","volume":"41","author":"H. P.Krane","year":"2010","journal-title":"Project Management Journal"},{"key":"jitpm.2012040102-23","doi-asserted-by":"publisher","DOI":"10.1108\/17538371011076109"},{"issue":"4","key":"jitpm.2012040102-24","doi-asserted-by":"crossref","first-page":"853","DOI":"10.2307\/259247","article-title":"Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts.","volume":"22","author":"R. K.Mitchell","year":"1997","journal-title":"Academy of Management Review"},{"key":"jitpm.2012040102-25","author":"G.Morgan","year":"1986","journal-title":"Images of organization"},{"key":"jitpm.2012040102-26","first-page":"28","volume":"1999","year":"1999","journal-title":"NOU"},{"key":"jitpm.2012040102-27","doi-asserted-by":"publisher","DOI":"10.1108\/17538371011056084"},{"key":"jitpm.2012040102-28","doi-asserted-by":"publisher","DOI":"10.1016\/S0967-070X(03)00017-9"},{"key":"jitpm.2012040102-29","unstructured":"OGC. (2008). Portfolio, programme and project management maturity model: P3M3 - Public Consultation Draft v.2.0. London, UK: Author."},{"key":"jitpm.2012040102-30","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2005.02.002"},{"key":"jitpm.2012040102-31","doi-asserted-by":"publisher","DOI":"10.1504\/IJPOM.2008.020028"},{"key":"jitpm.2012040102-32","doi-asserted-by":"publisher","DOI":"10.1108\/13683040810864378"},{"key":"jitpm.2012040102-33","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2007.03.005"},{"issue":"3","key":"jitpm.2012040102-34","first-page":"67","article-title":"Critical success factors across the project life cycle.","volume":"19","author":"J. K.Pinto","year":"1988","journal-title":"Project Management Journal"},{"key":"jitpm.2012040102-35","doi-asserted-by":"crossref","unstructured":"Price, J., & Cybulski, J. L. (2004). Influence of stakeholder communication on consensus making in requirements negotiation. Paper presented at the 9th Australian Workshop on Requirements Engineering.","DOI":"10.3127\/ajis.v13i1.72"},{"key":"jitpm.2012040102-36","year":"2008","journal-title":"A guide to the project management body of knowledge (PMBOK\u00ae Guide)"},{"key":"jitpm.2012040102-37","year":"2008","journal-title":"Organizational project management maturity model (\u2013OPM3\u00ae)"},{"key":"jitpm.2012040102-38","year":"2009","journal-title":"Practice standard for project risk management"},{"key":"jitpm.2012040102-39","author":"K.Samset","year":"2003","journal-title":"Project evaluation: Making investments succeed"},{"key":"jitpm.2012040102-40","doi-asserted-by":"publisher","DOI":"10.1016\/S0024-6301(98)00007-7"},{"key":"jitpm.2012040102-41","doi-asserted-by":"publisher","DOI":"10.1016\/S0024-6301(01)00097-8"},{"key":"jitpm.2012040102-42","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1002\/9780470172391.ch2","article-title":"Qualitative and quantitative risk management","author":"S. J.Simister","year":"2004","journal-title":"The Wiley guide to managing projects"},{"issue":"1","key":"jitpm.2012040102-43","first-page":"33","article-title":"Balancing strategy and tactics in project implementation.","volume":"29","author":"P. D.Slevin","year":"1987","journal-title":"Sloan Management Review"},{"key":"jitpm.2012040102-44","author":"T.Smedstad","year":"1997","journal-title":"Effective information handling? An analysis of organizational communication strategies implemented by ForsvaretsRelokalisering Gardermoen"},{"key":"jitpm.2012040102-45","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2005.11.007"},{"key":"jitpm.2012040102-46","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2005.11.008"},{"key":"jitpm.2012040102-47","doi-asserted-by":"crossref","first-page":"852","DOI":"10.1002\/9780470172391.ch35","article-title":"Making risk management more effective","author":"S.Ward","year":"2004","journal-title":"The Wiley guide to managing projects"},{"key":"jitpm.2012040102-48","doi-asserted-by":"publisher","DOI":"10.1080\/01446190801998708"},{"key":"jitpm.2012040102-49","first-page":"41","article-title":"Rethinking project management: project organizations as information processing systems?","author":"G.Winch","year":"2004","journal-title":"Innovations: Project management research"},{"key":"jitpm.2012040102-50","author":"R.Yin","year":"2003","journal-title":"Case study research: Design and methods"}],"container-title":["International Journal of Information Technology Project Management"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=65528","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,4,22]],"date-time":"2024-04-22T06:31:55Z","timestamp":1713767515000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jitpm.2012040102"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2012,4,1]]},"references-count":51,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2012,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jitpm.2012040102","relation":{},"ISSN":["1938-0232","1938-0240"],"issn-type":[{"value":"1938-0232","type":"print"},{"value":"1938-0240","type":"electronic"}],"subject":[],"published":{"date-parts":[[2012,4,1]]}}}