{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,28]],"date-time":"2025-06-28T09:42:09Z","timestamp":1751103729120,"version":"3.37.3"},"reference-count":57,"publisher":"IGI Global","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2010,4,1]]},"abstract":"<p>The major complaint users have about using the Web is that they must wait for information to load onto their screen. This is more acute in countries where bandwidth is limited and fees are high. Given bandwidth limitations, Web pages are often hard to accelerate. Predictive feedback information is assumed to distort Internet users\u2019 perception of time, making them more tolerant of low speed. This paper explores the relationship between actual Web page loading delay and perceived Web page loading delay and two aspects of user satisfaction: the Internet user\u2019s satisfaction with the Web page loading delay and satisfaction with the Web page displayed. It also investigates whether predictive feedback information can alter Internet user\u2019s perception of time. The results show that, though related, perceived time and actual time differ slightly in their effect on satisfaction. In this case, it is the perception of time that counts. The results also show that the predictive feedback information displayed on the Web page has an effect on the Internet user\u2019s perception of time, especially in the case of slow Web pages.<\/p>","DOI":"10.4018\/jitr.2010040104","type":"journal-article","created":{"date-parts":[[2010,4,19]],"date-time":"2010-04-19T12:42:58Z","timestamp":1271680978000},"page":"50-66","source":"Crossref","is-referenced-by-count":3,"title":["Perceived and Actual Web Page Loading Delay"],"prefix":"10.4018","volume":"3","author":[{"given":"Mohamed","family":"El Louadi","sequence":"first","affiliation":[{"name":"Tunis University, Tunisia"}]},{"given":"Imen","family":"Ben Ali","sequence":"additional","affiliation":[{"name":"Tunis University, Tunisia"}]}],"member":"2432","reference":[{"issue":"77","key":"jitr.2010040104-0","first-page":"1","article-title":"Effects of social influences and waiting on time judgment.","volume":"59","author":"K. S.Ahmadi","year":"1984","journal-title":"Perceptual and Motor Skills"},{"key":"jitr.2010040104-1","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(01)00113-6"},{"key":"jitr.2010040104-2","first-page":"217","article-title":"Satisfaction with a Web site: Its measurement, factors and correlates","author":"P.Alpar","year":"1999","journal-title":"Electronic Business Engineering"},{"key":"jitr.2010040104-3","doi-asserted-by":"publisher","DOI":"10.1016\/S1389-1286(00)00087-6"},{"key":"jitr.2010040104-4","unstructured":"Bickford, P. (1999). Worth the Wait? View Source, Human Interface On-line. Retrieved May 17, 2004, from http:\/\/developer.netscape.com\/viewsource\/bickford_wait.htm"},{"key":"jitr.2010040104-5","doi-asserted-by":"crossref","first-page":"1080","DOI":"10.3758\/BF03205466","article-title":"Effects of event structure on retrospective duration judgments.","volume":"57","author":"M. G.Boltz","year":"1995","journal-title":"Perception & Psychophysics"},{"key":"jitr.2010040104-6","doi-asserted-by":"crossref","unstructured":"Bouch, A., Kuchinsky, A., & Bhatti, N. (2000). Quality is in the eye of the beholder: Meeting users' requirements for internet quality of service (Tech. Rep. No. HPL-2000-4). Hewlett Packard. Retrieved March 22, 2009 from http:\/\/www.hpl.hp.com\/techreports\/2000\/HPL-2000-4.pdf","DOI":"10.1145\/332040.332447"},{"journal-title":"Experimental and Quasi-Experimental Designs for Research","year":"1966","author":"D. T.Campbell","key":"jitr.2010040104-7"},{"key":"jitr.2010040104-8","doi-asserted-by":"publisher","DOI":"10.1207\/s15327590ijhc1703_3"},{"key":"jitr.2010040104-9","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000002506"},{"key":"jitr.2010040104-10","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1520-6653(199924)13:1<41::AID-DIR4>3.0.CO;2-S"},{"key":"jitr.2010040104-11","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2005.05.032"},{"key":"jitr.2010040104-12","unstructured":"Farber, D. (2006, November 9). Google's Marissa Mayer: Speed wins. Retrieved March 22, 2009, from http:\/\/blogs.zdnet.com\/BTL\/?p=3925"},{"key":"jitr.2010040104-13","doi-asserted-by":"publisher","DOI":"10.1086\/208831"},{"issue":"1","key":"jitr.2010040104-14","doi-asserted-by":"crossref","first-page":"1","DOI":"10.17705\/1jais.00044","article-title":"Web site delays: How tolerant are users?","volume":"5","author":"D. F.Galletta","year":"2004","journal-title":"Journal of the Association for Information Systems"},{"key":"jitr.2010040104-15","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2006.09.017"},{"key":"jitr.2010040104-16","unstructured":"GVU. (1999). GVU's Tenth World Wide Web user survey. Graphic, Visualization, & Usability Center, Georgia Institute of Technology, Atlanta, GA. Retrieved May 1, 2004, from http:\/\/www.gvu.gatech.edu\/gvu\/user_surveys\/survey-1998-10\/tenthreport.html"},{"key":"jitr.2010040104-17","doi-asserted-by":"publisher","DOI":"10.1086\/208998"},{"key":"jitr.2010040104-18","doi-asserted-by":"publisher","DOI":"10.1177\/0961463X96005003007"},{"key":"jitr.2010040104-19","unstructured":"Hoxmeier, J. A., & DiCesare, C. (2000). System response time and user satisfaction: An experimental study of browser-based applications. In Proceedings of the Association of Information Systems Americas Conference, Long Beach, CA."},{"key":"jitr.2010040104-20","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2004.06.003"},{"key":"jitr.2010040104-21","doi-asserted-by":"publisher","DOI":"10.2307\/1251932"},{"issue":"3","key":"jitr.2010040104-22","first-page":"394","article-title":"Effort and accuracy in choice.","volume":"31","author":"E. J.Johnson","year":"1985","journal-title":"Management Science"},{"key":"jitr.2010040104-23","doi-asserted-by":"publisher","DOI":"10.1108\/09564239610149957"},{"key":"jitr.2010040104-24","unstructured":"Jupiter Research. (2006, June 1). Retail Web Site Performance: Consumer Reaction to a Poor Online Shopping Experience. Retrieved December 18, 2008, from http:\/\/www.akamai.com\/dl\/reports\/Site_Abandonment_Final_Report.pdf"},{"issue":"2","key":"jitr.2010040104-25","first-page":"44","article-title":"Prescription for waiting-in-line blues: Entertain, enlighten, and engage.","volume":"32","author":"K. L.Katz","year":"1991","journal-title":"Sloan Management Review"},{"key":"jitr.2010040104-26","doi-asserted-by":"publisher","DOI":"10.1016\/S1057-7408(08)80060-5"},{"journal-title":"Research Methods in Social Relations","year":"1986","author":"L. H.Kidder","key":"jitr.2010040104-27"},{"key":"jitr.2010040104-28","doi-asserted-by":"publisher","DOI":"10.1109\/MC.2007.328"},{"key":"jitr.2010040104-29","doi-asserted-by":"publisher","DOI":"10.1016\/j.intcom.2005.06.001"},{"key":"jitr.2010040104-30","article-title":"The psychology of waiting lines","author":"D.Maister","year":"1985","journal-title":"The Service Encounter"},{"key":"jitr.2010040104-31","unstructured":"Moody, G., & Galletta, D. (2008). I\u2019m losing patience with your site: The impact of information scent and time constraints on effort, performance, and attitudes. In Proceedings of the 29th International Conference on Information Systems (ICIS), Paris. Retrieved December 18, 2008 from http:\/\/aisel.aisnet.org\/icis2008\/187"},{"key":"jitr.2010040104-32","doi-asserted-by":"publisher","DOI":"10.1080\/01449290410001669914"},{"key":"jitr.2010040104-33","doi-asserted-by":"crossref","first-page":"146","DOI":"10.4018\/978-1-878289-72-8.ch007","article-title":"World wide wait","author":"F. H.Nah","year":"2000","journal-title":"Managing web-enabled technologies in organizations: A global perspective"},{"key":"jitr.2010040104-34","article-title":"Heuristic evaluation","author":"J.Nielsen","year":"1994","journal-title":"Usability Inspection Methods"},{"issue":"4","key":"jitr.2010040104-35","doi-asserted-by":"crossref","first-page":"3","DOI":"10.4018\/joeuc.2000100101","article-title":"Web-user satisfaction: An exploratory study.","volume":"12","author":"J. R.Otto","year":"2000","journal-title":"Journal of End User Computing"},{"key":"jitr.2010040104-36","doi-asserted-by":"publisher","DOI":"10.1177\/0047287507302381"},{"key":"jitr.2010040104-37","unstructured":"Perfetti, C., & Landesman, L. (2001). The truth about download time? User Interface Engineering (UIE) Newsletter. Retrieved September 7, 2007, from http:\/\/www.uie.com\/articles\/download_time\/"},{"key":"jitr.2010040104-38","doi-asserted-by":"crossref","unstructured":"Ritchie, I., & Roast, C. (2001). Performance, usability and the Web. In Proceedings of the 34th Hawaii International Conference on System Sciences (5 CD-ROM).","DOI":"10.1109\/HICSS.2001.926531"},{"key":"jitr.2010040104-39","unstructured":"Rose, G. M. (2000). The effect of download time on e-commerce: The download time brand impact model. Unpublished dissertation, Georgia State University, GA."},{"key":"jitr.2010040104-40","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.2002.808262"},{"key":"jitr.2010040104-41","doi-asserted-by":"crossref","unstructured":"Rose, G. M., & Straub, D. W. (2001). The effect of download time on consumer attitude toward the E-service retailer. e-Service Journal, 1(1), 55-76.","DOI":"10.2979\/esj.2001.1.1.55"},{"key":"jitr.2010040104-42","doi-asserted-by":"crossref","unstructured":"Ryan, G. (2003). Waiting on the internet: A review of the multi-disciplinary literature and suggestions for future research. Retrieved January 6, 2009, from http:\/\/www.uoc.edu\/in3\/dt\/20281\/index.html","DOI":"10.7238\/in3wps.v0i3.861"},{"key":"jitr.2010040104-43","doi-asserted-by":"publisher","DOI":"10.1108\/10662240510590379"},{"journal-title":"The management of service operations","year":"1978","author":"W. E.Sasser","key":"jitr.2010040104-44"},{"key":"jitr.2010040104-45","unstructured":"Selvidge, P. (2003). Examining Tolerance for Online Delays, Usability News. Retrieved November 4, 2004, from http:\/\/psychology.wichita.edu\/surl\/usabilitynews\/51\/delaytime.htm"},{"key":"jitr.2010040104-46","doi-asserted-by":"publisher","DOI":"10.1016\/S0169-8141(01)00045-2"},{"journal-title":"Designing the user interface: Strategies for effective human computer interaction","year":"1998","author":"B.Shneiderman","key":"jitr.2010040104-47"},{"issue":"27","key":"jitr.2010040104-48","first-page":"8","article-title":"Web sites battle slow download times.","volume":"33","author":"C.Sliwa","year":"1999","journal-title":"Computerworld"},{"journal-title":"Using Multivariate Statistics","year":"1989","author":"B. G.Tabachnick","key":"jitr.2010040104-49"},{"key":"jitr.2010040104-50","doi-asserted-by":"publisher","DOI":"10.2307\/1252269"},{"key":"jitr.2010040104-51","doi-asserted-by":"publisher","DOI":"10.1177\/109467002237490"},{"key":"jitr.2010040104-52","doi-asserted-by":"crossref","unstructured":"Weinreich, H., Obendorf, H., Herder, E., & Mayer, M. (2006, May 23-26). Off the Beaten Tracks: Exploring Three Aspects of Web Navigation. In Proceedings of the World Wide Web Conference 2006, Edinsburgh, Scotland (pp. 133-142). New York: ACM Press. Retrieved August 31, 2007, from http:\/\/vsys-www.informatik.uni-hamburg.de\/getDoc.php\/publications\/263\/p018-weinreich.pdf","DOI":"10.1145\/1135777.1135802"},{"key":"jitr.2010040104-53","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(04)00073-4"},{"key":"jitr.2010040104-54","doi-asserted-by":"publisher","DOI":"10.1016\/S0166-4115(08)61047-X"},{"key":"jitr.2010040104-55","unstructured":"Zakay, D., & Hornik, J. (1991). How Much Time Did You Wait in Line? A Time Perception Perspective. In J.-C. Chebat & V. Venkatesan (Eds.), Time and Consumer Behavior. Montreal, Quebec, Canada: Universit\u00e9 du Qu\u00e9bec \u00e0 Montr\u00e9al."},{"key":"jitr.2010040104-56","unstructured":"Zona Research. (1999). The economic impacts of unacceptable Web-site download speeds. Retrieved May 1, 2004, from http:\/\/www.zonaresearch.com\/deliverables\/white_papers\/wp17\/"}],"container-title":["Journal of Information Technology Research"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=42106","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,2,20]],"date-time":"2025-02-20T02:11:17Z","timestamp":1740017477000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jitr.2010040104"}},"subtitle":["What Difference Do Predictive Feedback Information (PFI) Cues Make?"],"short-title":[],"issued":{"date-parts":[[2010,4,1]]},"references-count":57,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2010,4]]}},"URL":"https:\/\/doi.org\/10.4018\/jitr.2010040104","relation":{},"ISSN":["1938-7857","1938-7865"],"issn-type":[{"type":"print","value":"1938-7857"},{"type":"electronic","value":"1938-7865"}],"subject":[],"published":{"date-parts":[[2010,4,1]]}}}