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Through a multiple case study of shared services experiences in HE, this study identifies ten important antecedents of shared services success: (1) Understanding of shared services; (2) Organizational environment; (3) Top management support; (4) IT environment; (5) Governance; (6) Process centric view; (7) Implementation strategy; (8) Project management; (9) Change management; and (10) Communication. The study then develops a preliminary model of shared services success that addresses the interdependencies between the success factors. As the first empirical success model for shared services, it provides valuable guidance to practice and future research.<\/p>","DOI":"10.4018\/jitr.2012070101","type":"journal-article","created":{"date-parts":[[2012,11,12]],"date-time":"2012-11-12T15:51:27Z","timestamp":1352735487000},"page":"1-24","source":"Crossref","is-referenced-by-count":8,"title":["Success Factors for ICT Shared Services in the Higher Education Sector"],"prefix":"10.4018","volume":"5","author":[{"given":"Suraya","family":"Miskon","sequence":"first","affiliation":[{"name":"Universiti Teknologi Malaysia, Malaysia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Wasana","family":"Bandara","sequence":"additional","affiliation":[{"name":"Queensland University of Technology, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Guy G.","family":"Gable","sequence":"additional","affiliation":[{"name":"Queensland University of Technology, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Erwin","family":"Fielt","sequence":"additional","affiliation":[{"name":"Queensland University of Technology, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jitr.2012070101-0","unstructured":"Accenture. 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