{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T14:54:11Z","timestamp":1781103251431,"version":"3.54.1"},"reference-count":0,"publisher":"IGI Global Scientific Publishing","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2007,10,1]]},"abstract":"<p>This article applies the concepts of structuration theory to assess the interaction of corporate management with users of a knowledge management system (KMS). The study is based around China Motor Corporation (CMC), a major Taiwanese company faced with the challenge of deploying a knowledge management system. Over a period of 3 years (1999-2002) structured interviews were conducted to examine factors contributing to the success of KMS efforts in CMC. Our findings suggest that management and users must be engaged in a sustained and reciprocal communication method when implementing a KMS. The pattern of communication, power structure, sanction power, and degree of cooperation are dynamically changed during the interaction process. Therefore, it is important to maneuver these factors into a win-win situation for management and users in order to successfully implement a KMS. Practical implications of this article provide feasible real solutions to improve the relationship between users and management during a KMS implementation. Theoretically, this article contributes to the growing body of KM literatures from the structurational perspective.<\/p>","DOI":"10.4018\/jkm.2007100102","type":"journal-article","created":{"date-parts":[[2011,2,15]],"date-time":"2011-02-15T13:59:19Z","timestamp":1297778359000},"page":"18-36","source":"Crossref","is-referenced-by-count":1,"title":["A Structurational Analysis of Users and Management in a Knowledge Management System Project Implementation"],"prefix":"10.4018","volume":"3","author":[{"given":"Charlie C.","family":"Chen","sequence":"first","affiliation":[{"name":"Appalachian State University, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Rong-An","family":"Shang","sequence":"additional","affiliation":[{"name":"Soochow University, Taiwan"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Albert","family":"Harris","sequence":"additional","affiliation":[{"name":"Appalachian State University, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Zai-Kai","family":"Chen","sequence":"additional","affiliation":[{"name":"ASUSTek Computer, Inc., Taiwan"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","container-title":["International Journal of Knowledge Management"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=2712","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T16:12:06Z","timestamp":1654099926000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jkm.2007100102"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2007,10,1]]},"references-count":0,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2007,10]]}},"URL":"https:\/\/doi.org\/10.4018\/jkm.2007100102","relation":{},"ISSN":["1548-0666","1548-0658"],"issn-type":[{"value":"1548-0666","type":"print"},{"value":"1548-0658","type":"electronic"}],"subject":[],"published":{"date-parts":[[2007,10,1]]}}}