{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,4,4]],"date-time":"2024-04-04T05:13:37Z","timestamp":1712207617846},"reference-count":83,"publisher":"IGI Global","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,1,1]]},"abstract":"<p>Knowledge management (KM) is a critical issue in professional services firms (PSFs). Many researchers define a KM strategy as a crucial driver of KM success in corporations. Research demonstrates that there is a positive relationship between KM strategy and the performance of KM processes, which are both closely related to KM success. In the longitudinal benchmark survey presented in this paper, based on an integrated KM framework and focusing on PSFs, the authors found evidence of such an effect, that is, KM strategy\u2019s impact on KM success.<\/p>","DOI":"10.4018\/jkm.2011010102","type":"journal-article","created":{"date-parts":[[2011,2,15]],"date-time":"2011-02-15T20:28:31Z","timestamp":1297801711000},"page":"16-34","source":"Crossref","is-referenced-by-count":31,"title":["The Effects of a KM Strategy on KM Performance in Professional Services Firms"],"prefix":"10.4018","volume":"7","author":[{"given":"Reimar","family":"Palte","sequence":"first","affiliation":[{"name":"K\u00fchne Logistics University (KLU), Germany"}]},{"given":"Michael","family":"Hertlein","sequence":"additional","affiliation":[{"name":"EBS University of Business and Law, Germany"}]},{"given":"Stefan","family":"Smolnik","sequence":"additional","affiliation":[{"name":"EBS University of Business and Law, Germany"}]},{"given":"Gerold","family":"Riempp","sequence":"additional","affiliation":[{"name":"EBS University of Business and Law, Germany"}]}],"member":"2432","reference":[{"key":"jkm.2011010102-0","doi-asserted-by":"crossref","first-page":"98","DOI":"10.4018\/978-1-59140-553-5.ch019","article-title":"Alignment of Business and Knowledge Management Strategies","volume":"Vol. 1","author":"E.Abou-Zeid","year":"2005","journal-title":"Encyclopedia of Information Science and Technology"},{"key":"jkm.2011010102-1","doi-asserted-by":"publisher","DOI":"10.2307\/3250961"},{"key":"jkm.2011010102-2","doi-asserted-by":"crossref","DOI":"10.1093\/oso\/9780199259342.001.0001","author":"M.Alvesson","year":"2004","journal-title":"Knowledge Work and Knowledge-Intensive Firms"},{"key":"jkm.2011010102-3","author":"C.Argyris","year":"1978","journal-title":"Organizational Learning: A theory of action perspective"},{"key":"jkm.2011010102-4","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.kmrp.8500090"},{"key":"jkm.2011010102-5","doi-asserted-by":"publisher","DOI":"10.1177\/031289620202701S09"},{"key":"jkm.2011010102-6","author":"R. C.Camp","year":"1989","journal-title":"Benchmarking. The Search for Industry Best Practices That Lead to Superior Performance"},{"key":"jkm.2011010102-7","doi-asserted-by":"publisher","DOI":"10.1504\/IJNKM.2004.005102"},{"key":"jkm.2011010102-8","doi-asserted-by":"crossref","first-page":"384","DOI":"10.1016\/B978-0-7506-7818-6.50033-5","article-title":"Effective Knowledge Management for Professional Services","author":"D.Carmel","year":"2005","journal-title":"Knowledge Management Tools and Techniques: Practitioners and Experts Evaluate KM Solutions"},{"key":"jkm.2011010102-9","first-page":"305","article-title":"Knowledge Management and Competitive Advantage","author":"B.Chakravarthy","year":"2003","journal-title":"The Blackwell handbook of organizational learning and knowledge management"},{"key":"jkm.2011010102-10","unstructured":"Chen, A., & Chen, M. (2005). A Review of Survey Research in Knowledge Management Performance Measurement: 1995-2004. In Proceedings of I-KNOW '05, Graz, Austria (pp. 87-95)."},{"key":"jkm.2011010102-11","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2009.10.001"},{"key":"jkm.2011010102-12","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2006.06.007"},{"key":"jkm.2011010102-13","first-page":"11","article-title":"Grundlagen wissensintensiver Dienstleistungen","author":"J.Cramer","year":"2002","journal-title":"Wissensintegration und -koordination \u2013 Schl\u00fcsselkompetenzen wissensintensiver Dienstleistungsunternehmen"},{"issue":"3","key":"jkm.2011010102-14","article-title":"Technology is not enough.","volume":"41","author":"R.Cross","year":"2000","journal-title":"Sloan Management Review"},{"key":"jkm.2011010102-15","author":"T.Davenport","year":"1998","journal-title":"Working Knowledge: How Organizations Manage What They Know"},{"issue":"3","key":"jkm.2011010102-16","doi-asserted-by":"crossref","first-page":"335","DOI":"10.1177\/1523422302043007","article-title":"Case Study Research and Theory Building.","volume":"4","author":"L. M.Dooley","year":"2002","journal-title":"Advances in Developing Human Resources"},{"key":"jkm.2011010102-17","doi-asserted-by":"publisher","DOI":"10.1016\/S0024-6301(97)90262-4"},{"key":"jkm.2011010102-18","doi-asserted-by":"publisher","DOI":"10.1016\/S0024-6301(98)00142-3"},{"key":"jkm.2011010102-19","author":"P.Drucker","year":"1959","journal-title":"Landmarks of Tomorrow"},{"key":"jkm.2011010102-20","author":"P.Drucker","year":"1969","journal-title":"The Age of Discontinuity; Guidelines to Our changing Society"},{"issue":"1","key":"jkm.2011010102-21","doi-asserted-by":"crossref","first-page":"215","DOI":"10.1080\/07421222.2001.11045670","article-title":"Knowledge Management Strategies: Toward a Taxonomy.","volume":"18","author":"M.Earl","year":"2001","journal-title":"Journal of Management Information Systems"},{"key":"jkm.2011010102-22","author":"L.Edvinsson","year":"1997","journal-title":"Intellectual Capital: Realizing Your Company's True Value by Finding its Hidden Brainpower"},{"key":"jkm.2011010102-23","doi-asserted-by":"publisher","DOI":"10.2307\/258557"},{"issue":"1","key":"jkm.2011010102-24","doi-asserted-by":"crossref","first-page":"29","DOI":"10.4018\/jkm.2008010103","article-title":"Developing and Aligning a Knowledge Management Strategy: Towards a Taxonomy and a Framework.","volume":"4","author":"J.-P. B.Ekionea","year":"2008","journal-title":"International Journal of Knowledge Management"},{"key":"jkm.2011010102-25","unstructured":"Ernst & Young. (2009). Ernst & Young recognized as a global knowledge leading business. Retrieved fromhttp:\/\/www.ey.com\/DE\/de\/Newsroom\/News-releases\/Ernst-and-Young-recognized-as-a-global-knowledge-leading-business"},{"key":"jkm.2011010102-26","unstructured":"Fairchild, D. (2002). Knowledge Management Metrics via a Balanced Scorecard Methodology. In Proceedings of the 35th Hawaii International Conference on System Sciences. Washington, DC: IEEE Computer Society."},{"key":"jkm.2011010102-27","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1002\/smj.4250171110","article-title":"Toward a Knowledge-based Theory of the Firm.","volume":"17","author":"R. M.Grant","year":"1996","journal-title":"Strategic Management Journal"},{"key":"jkm.2011010102-28","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.1050.0159"},{"key":"jkm.2011010102-29","first-page":"369","article-title":"A Guide for Measuring the Value of KM Investments","author":"S.Hanley","year":"2004","journal-title":"Handbook on Knowledge Management: 2. Knowledge Directions"},{"issue":"2","key":"jkm.2011010102-30","first-page":"106","article-title":"What\u2019s your strategy for managing knowledge?","volume":"77","author":"M.Hansen","year":"1999","journal-title":"Harvard Business Review"},{"key":"jkm.2011010102-31","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-540-24748-7","author":"C.Holsapple","year":"2003","journal-title":"Handbook on Knowledge Management: 1. Knowledge Matters"},{"key":"jkm.2011010102-32","first-page":"89","article-title":"A Knowledge Management Ontology","author":"C.Holsapple","year":"2003","journal-title":"Handbook on Knowledge Management: 1. Knowledge Matters"},{"key":"jkm.2011010102-33","doi-asserted-by":"crossref","unstructured":"Holsapple, C., & Wu, J. (2008). Does Knowledge Management Pay Off? In R. Sprague (Ed.), Proceedings of the 41th Hawaii International Conference on System Sciences (p. 8). Los Alamitos, CA: IEEE Computer Society Press.","DOI":"10.1109\/HICSS.2008.130"},{"issue":"2","key":"jkm.2011010102-34","doi-asserted-by":"crossref","first-page":"33","DOI":"10.4018\/jkm.2005040104","article-title":"Assessing Knowledge Management Success.","volume":"1","author":"M.Jennex","year":"2005","journal-title":"International Journal of Knowledge Management"},{"issue":"2","key":"jkm.2011010102-35","doi-asserted-by":"crossref","first-page":"174","DOI":"10.1108\/03055720910988878","article-title":"Towards a Consensus Knowledge Management Success Definition.","volume":"39","author":"M.Jennex","year":"2009","journal-title":"VINE: The Journal of Information and Knowledge Management Systems"},{"key":"jkm.2011010102-36","doi-asserted-by":"publisher","DOI":"10.1108\/13673270310485631"},{"key":"jkm.2011010102-37","doi-asserted-by":"crossref","unstructured":"Kankanhalli, A., & Tan, B. (2004). A Review of Metrics for Knowledge Management Systems and Knowledge Management Initiatives. In R. Sprague (Ed.), Proceedings of the 37th Hawaii International Conference on System Sciences. Los Alamitos, CA: IEEE Computer Society Press.","DOI":"10.1109\/HICSS.2004.1265574"},{"issue":"1","key":"jkm.2011010102-38","first-page":"71","article-title":"The Balanced Scorecard: Measures that Drive Performance.","volume":"70","author":"R.Kaplan","year":"1992","journal-title":"Harvard Business Review"},{"key":"jkm.2011010102-39","author":"R.Kaplan","year":"1996","journal-title":"The Balanced Scorecard: Translating Strategy into Action"},{"issue":"3","key":"jkm.2011010102-40","doi-asserted-by":"crossref","first-page":"38","DOI":"10.4018\/jkm.2009070103","article-title":"Knowledge Strategy and Its Role in the Organization: An Exploratory Study.","volume":"5","author":"J. E.Kasten","year":"2009","journal-title":"International Journal of Knowledge Management"},{"issue":"4","key":"jkm.2011010102-41","doi-asserted-by":"crossref","first-page":"1","DOI":"10.4018\/ijkm.2007100101","article-title":"Knowledge Fusion: A framework for extending the rigor and relevance of knowledge management.","volume":"3","author":"P.Keen","year":"2007","journal-title":"International Journal of Knowledge Management"},{"key":"jkm.2011010102-42","author":"M.Kubr","year":"2002","journal-title":"Management Consulting: A Guide to the Profession"},{"key":"jkm.2011010102-43","unstructured":"Lai, H., & Chu, T. (2000). Knowledge Management: A Review of Theoretical Frameworks and Industrial Cases. In Proceedings of the 33rd Annual Hawaii International Conference on System Sciences, Maui, HI. Los Alamitos, CA: IEEE Computer Society Press."},{"key":"jkm.2011010102-44","author":"B.L\u00f8wendahl","year":"2005","journal-title":"Strategic Management of Professional Service Firms"},{"key":"jkm.2011010102-45","author":"P.Magrassi","year":"2002","journal-title":"A Taxonomy of Intellectual Capital"},{"key":"jkm.2011010102-46","author":"R.Maier","year":"2004","journal-title":"Knowledge Management Systems - Information and Communication Technologies for Knowledge Management"},{"key":"jkm.2011010102-47","unstructured":"MAKE. (2009). 2009 Global MAKE Study Executive Summary. Retrieved from http:\/\/www.knowledgebusiness.com\/knowledgebusiness\/templates\/TextAndLinksList.aspx?siteId=1&menuItemId=133"},{"key":"jkm.2011010102-48","doi-asserted-by":"publisher","DOI":"10.1108\/13683040410555582"},{"key":"jkm.2011010102-49","doi-asserted-by":"publisher","DOI":"10.2307\/4132333"},{"issue":"1","key":"jkm.2011010102-50","article-title":"Combination and Integration of Qualitative and Quantitative Analysis.","volume":"2","author":"P.Mayring","year":"2001","journal-title":"Forum Qualitative Sozial Forschung"},{"key":"jkm.2011010102-51","doi-asserted-by":"crossref","unstructured":"McKeen, J., Zack, M., & Singh, S. (2006). Knowledge Management and Organizational Performance: An Exploratory Survey. In R. Sprague (Ed.), Proceedings of the 39th Hawaii International Conference on System Sciences. Los Alamitos, CA: IEEE Computer Society Press.","DOI":"10.1109\/HICSS.2006.242"},{"key":"jkm.2011010102-52","author":"C. J.McNair","year":"1992","journal-title":"Benchmarking, A Tool for Continuous Improvement"},{"key":"jkm.2011010102-53","doi-asserted-by":"publisher","DOI":"10.1108\/14635770910972423"},{"key":"jkm.2011010102-54","first-page":"3","article-title":"Managing Organizational Knowledge Networks in a Professional Services Firm: Interrelating Knowledge Management and Intellectual Capital","author":"J.Mouritsen","year":"2005","journal-title":"Challenges and Issues in Knowledge Management"},{"key":"jkm.2011010102-55","doi-asserted-by":"crossref","DOI":"10.1093\/oso\/9780195092691.001.0001","author":"I.Nonaka","year":"1995","journal-title":"The Knowledge-Creating Company - How Japanese Companies Create the Dynamics of Innovation"},{"key":"jkm.2011010102-56","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.47.11.1441.10249"},{"key":"jkm.2011010102-57","first-page":"49","article-title":"Wissensmanagement-Benchmarking zur Leistungssteigerung von Beratungsprozessen: Erfahrungen und Erkenntnisse aus Professional Services Firms","author":"R.Palte","year":"2006","journal-title":"Mit Wissensmanagement besser im Wettbewerb"},{"key":"jkm.2011010102-58","unstructured":"Palte, R., Riempp, G., & Smolnik, S. (2006). Steuerung und Verbesserung von Wissensprozessen durch Benchmarking. ZfCI \u2013 Zeitschrift f\u00fcr Controlling und Innovationsmanagement, 1, 69-75."},{"key":"jkm.2011010102-59","author":"M.Polanyi","year":"1966","journal-title":"The Tacit Dimension"},{"key":"jkm.2011010102-60","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-642-17035-5","author":"G.Riempp","year":"2004","journal-title":"Integrierte Wissensmanagement-Systeme - Architektur und praktische Anwendung"},{"key":"jkm.2011010102-61","year":"2006","journal-title":"Trends and drivers of change in the European knowledge-intensive business services sector: Mapping report"},{"key":"jkm.2011010102-62","first-page":"317","article-title":"Ten Years of Knowledge Management; Ramifications for Consultants","author":"N.Rolland","year":"2005","journal-title":"Challenges and Issues in Knowledge Management"},{"key":"jkm.2011010102-63","doi-asserted-by":"crossref","unstructured":"Rooney, D., Hearn, G., & Ninan, A. (Eds.). (2005). Handbook on the Knowledge Economy.","DOI":"10.4337\/9781845426842"},{"key":"jkm.2011010102-64","first-page":"163","article-title":"Managing Articulated Knowledge in Competence-based Competition","author":"R.Sanchez","year":"1997","journal-title":"Strategic Learning and Knowledge Management"},{"issue":"2","key":"jkm.2011010102-65","doi-asserted-by":"crossref","DOI":"10.2307\/41165988","article-title":"Knowledge Management an Competition in the Consulting Industry.","volume":"41","author":"M.Sarvary","year":"1999","journal-title":"California Management Review"},{"key":"jkm.2011010102-66","doi-asserted-by":"publisher","DOI":"10.1108\/13673270410523871"},{"key":"jkm.2011010102-67","doi-asserted-by":"publisher","DOI":"10.1016\/0969-5931(94)90028-0"},{"key":"jkm.2011010102-68","author":"T.Stewart","year":"1997","journal-title":"Intellectual Capital: The New Wealth of Organizations"},{"key":"jkm.2011010102-69","author":"K. E.Sveiby","year":"1997","journal-title":"The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets"},{"issue":"3","key":"jkm.2011010102-70","doi-asserted-by":"crossref","first-page":"289","DOI":"10.2307\/41165957","article-title":"Research Directions in Knowledge Management.","volume":"40","author":"D.Teece","year":"1998","journal-title":"California Management Review"},{"key":"jkm.2011010102-71","unstructured":"Toivonen, M. (2004). Expertise as business: Long-term development and future prospects of knowledge-intensive business services. Retrieved from http:\/\/lib.tkk.fi\/Diss\/2004\/isbn9512273152"},{"key":"jkm.2011010102-72","doi-asserted-by":"publisher","DOI":"10.1016\/S0024-6301(01)00059-0"},{"key":"jkm.2011010102-73","author":"G. H.Watson","year":"1993","journal-title":"Strategic Benchmarking: How to Rate Your Company's Performance against the World's Best"},{"key":"jkm.2011010102-74","doi-asserted-by":"crossref","DOI":"10.4135\/9781412983488","author":"R.Weber","year":"1990","journal-title":"Basic Content Analysis"},{"key":"jkm.2011010102-75","author":"K.Wiig","year":"1993","journal-title":"Knowledge Management Foundations \u2013 Thinking about Thinking \u2013 How People and Organizations Create, Represent and Use Knowledge"},{"key":"jkm.2011010102-76","first-page":"69","article-title":"Roles of knowledge-based systems in support of knowledge management","author":"K.Wiig","year":"1997","journal-title":"Knowledge Management and its Integrative Elements"},{"issue":"1","key":"jkm.2011010102-77","first-page":"8","article-title":"Inside the Black-box: Analysing the Generation of Core Competencies and Dynamic Capabilities by Exploring Collective Minds. An Organisational Learning Perspective.","volume":"15","author":"U.Wilkens","year":"2004","journal-title":"Management Review"},{"key":"jkm.2011010102-78","doi-asserted-by":"publisher","DOI":"10.1002\/sres.483"},{"key":"jkm.2011010102-79","author":"R.Yin","year":"2003","journal-title":"Case Study Research - Design and Methods"},{"key":"jkm.2011010102-80","unstructured":"Yu, S., Kim, Y., & Kim, M. (2004). Linking Organizational Knowledge Management Drivers to Knowledge management Performance: An Exploratory Study. In R. Sprague (Ed.), Proceedings of the 37th Hawaii International Conference on System Sciences. Los Alamitos, CA: IEEE Computer Society Press."},{"issue":"4","key":"jkm.2011010102-81","first-page":"45","article-title":"Managing Codified Knowledge.","volume":"40","author":"M.Zack","year":"1999","journal-title":"Sloan Management Review"},{"issue":"3","key":"jkm.2011010102-82","doi-asserted-by":"crossref","first-page":"125","DOI":"10.2307\/41166000","article-title":"Developing a Knowledge Strategy.","volume":"41","author":"M.Zack","year":"1999","journal-title":"California Management Review"}],"container-title":["International Journal of Knowledge Management"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=50487","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,4,4]],"date-time":"2024-04-04T04:49:47Z","timestamp":1712206187000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jkm.2011010102"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2011,1,1]]},"references-count":83,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2011,1]]}},"URL":"https:\/\/doi.org\/10.4018\/jkm.2011010102","relation":{},"ISSN":["1548-0666","1548-0658"],"issn-type":[{"value":"1548-0666","type":"print"},{"value":"1548-0658","type":"electronic"}],"subject":[],"published":{"date-parts":[[2011,1,1]]}}}