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The findings did reveal the potential relationship between the customer knowledge processes and customer knowledge expansion. It also provides advice for the Information Technology (IT) Industry as to how an analytical knowledge process from customers should be taken into account in developing countries to attain proper customer knowledge expansion because of cultural, social and educational disparities.<\/p>","DOI":"10.4018\/jksr.2013010103","type":"journal-article","created":{"date-parts":[[2013,9,13]],"date-time":"2013-09-13T19:57:09Z","timestamp":1379102229000},"page":"30-42","source":"Crossref","is-referenced-by-count":4,"title":["Impact Evaluation of Customer Knowledge Process on Customer Knowledge Expansion"],"prefix":"10.4018","volume":"4","author":[{"given":"Samer","family":"Alhawari","sequence":"first","affiliation":[{"name":"Department of Management Information Systems, Faculty of Business and Finance, The World Islamic Sciences and Education University, Amman, Jordan"}]}],"member":"2432","reference":[{"key":"jksr.2013010103-0","unstructured":"Abdullah, R., Selamat, M. 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