{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T15:19:45Z","timestamp":1781104785430,"version":"3.54.1"},"reference-count":24,"publisher":"IGI Global Scientific Publishing","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,1,1]]},"abstract":"<p>Franchising as a global growth strategy, especially in emerging markets, is gaining its popularity. For example, the U.S. Commercial Service estimated that China, having over 2,600 brands with 200,000 franchised retail stores in over 80 sectors, is now the largest franchise market in the world. The popularity of franchising continues to increase, as people witness an emergence of a new e-business model, Netchising, which is the combination power of the Internet for global demand-and-supply processes and the international franchising arrangement for local responsiveness. The essence of franchising lies in managing the good relationship between the franchisor and the franchisee. This paper shows e-business strategy plays an important role in growing and nurturing such a good relationship. Specifically, the authors discuss: managing the franchisor\/franchisee relationship, harnessing the e-business strategy, aligning the e-business strategy with application service providers, and an attention-based framework for franchisee training.<\/p>","DOI":"10.4018\/jsita.2012010104","type":"journal-article","created":{"date-parts":[[2012,4,5]],"date-time":"2012-04-05T09:17:31Z","timestamp":1333617451000},"page":"54-65","source":"Crossref","is-referenced-by-count":3,"title":["E-Business Strategy in Franchise Relationship Management"],"prefix":"10.4018","volume":"3","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7459-9891","authenticated-orcid":true,"given":"Ye-Sho","family":"Chen","sequence":"first","affiliation":[{"name":"Louisiana State University, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Chuanlan","family":"Liu","sequence":"additional","affiliation":[{"name":"Louisiana State University, USA, and Central University of Finance and Economics, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Qingfeng","family":"Zeng","sequence":"additional","affiliation":[{"name":"Shanghai University of Finance and Economics, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Renato F. L.","family":"Azevedo","sequence":"additional","affiliation":[{"name":"University of Illinois at Urbana-Champaign, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jsita.2012010104-0","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-59904-277-0.ch007"},{"key":"jsita.2012010104-1","unstructured":"Chen, Y., Chong, P., & Justis, R. T. (2000a, November 6-7). Information technology solutions to increase franchise efficiency and productivity. In Proceedings of the Franchise China Conference and Exhibition, Beijing, China."},{"key":"jsita.2012010104-2","doi-asserted-by":"crossref","unstructured":"Chen, Y., Chong, P., & Justis, R. T. (2000b, February 19-20). Franchising knowledge repository: A structure for learning organizations. In Proceedings of the 14th Annual International Society of Franchising Conference, San Diego, CA.","DOI":"10.3233\/HSM-2000-19407"},{"key":"jsita.2012010104-3","unstructured":"Chen, Y., Chong, P., & Justis, R. T. (2002, February 8-10). E-Business Strategy in Franchising: A customer-service-life-cycle approach. In Proceedings of the 16th Annual International Society of Franchising Conference, Orlando, FL."},{"key":"jsita.2012010104-4","unstructured":"Chen, Y., Ford, C., Justis, R. T., & Chong, P. (2001, February 24-25). Application Service Providers (ASP) in Franchising: Opportunities and Issues. In Proceedings of the 15th Annual International Society of Franchising Conference, Las Vegas, NV."},{"key":"jsita.2012010104-5","unstructured":"Chen, Y., Hammerstein, S., & Justis, R. T. (2002, April 5-6). Knowledge, learning, and capabilities in franchise organizations. In Proceedings of the 3rd European Conference on Organizational Knowledge, Learning, and Capabilities, Athens, Greece."},{"key":"jsita.2012010104-6","unstructured":"Chen, Y., Justis, R., & Wu, S. (2006, February 24-26). Value networks in franchise organizations: A study in the senior care industry. In Proceedings of the 20th Annual International Society of Franchising Conference, Palm Springs, CA."},{"key":"jsita.2012010104-7","unstructured":"Chen, Y., & Justis, R. T. (2006, November 9-11). Chinese franchise brands going globalization. In Proceedings of the 1st Annual China Franchise International Summit, Zhuhai, China."},{"key":"jsita.2012010104-8","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-59904-951-9.ch169"},{"key":"jsita.2012010104-9","unstructured":"Chen, Y., Justis, R. T., & Yang, H. L. (2004, March 5-7). Global E-Business, International Franchising, and Theory of Netchising: A Research Alliance of East and West. In Proceedings of the 18th Annual International Society of Franchising Conference, Las Vegas, NV."},{"key":"jsita.2012010104-10","unstructured":"Chen, Y., Seidman, W., & Justis, R. T. (2005, May 20-22). Strategy and docility in franchise organizations. In Proceedings of the 19th Annual International Society of Franchising Conference, London, UK."},{"key":"jsita.2012010104-11","author":"B.Gates","year":"1999","journal-title":"Business @ the Speed of Thought: Succeeding in the Digital Economy"},{"key":"jsita.2012010104-12","doi-asserted-by":"publisher","DOI":"10.1002\/kpm.337"},{"key":"jsita.2012010104-13","author":"B.Hadfield","year":"1995","journal-title":"Wealth within reach"},{"issue":"4","key":"jsita.2012010104-14","first-page":"52","article-title":"Can information technology revitalize your customer service?","volume":"4","author":"B.Ives","year":"1990","journal-title":"The Academy of Management Executive"},{"key":"jsita.2012010104-15","author":"R. T.Justis","year":"2002","journal-title":"Franchising"},{"key":"jsita.2012010104-16","author":"R. T.Justis","year":"2001","journal-title":"Achieving wealth through franchising"},{"issue":"5","key":"jsita.2012010104-17","first-page":"1844","article-title":"Core capabilities for practitioners in achieving e-business innovation.","volume":"27","author":"L. M.Lin","year":"2011","journal-title":"Computer in Human Behavior Journal"},{"key":"jsita.2012010104-18","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1097-0266(199707)18:1+<187::AID-SMJ936>3.3.CO;2-B"},{"key":"jsita.2012010104-19","unstructured":"Schreuder, A. N., Krige, L., & Parker, E. (2000, February 19-20). The Franchisee Lifecycle Concept \u2013 A new paradigm in managing the franchisee-franchisor relationship. In Proceedings of the 14th Annual International Society of Franchising Conference, San Diego, CA."},{"key":"jsita.2012010104-20","first-page":"38","article-title":"Designing organizations for an information rich world","author":"H. A.Simon","year":"1971","journal-title":"Computers, Communications, and the Public Interest"},{"key":"jsita.2012010104-21","author":"D.Thomas","year":"2000","journal-title":"Franchising for dummies"},{"key":"jsita.2012010104-22","year":"2008","journal-title":"China franchising industry"},{"key":"jsita.2012010104-23","doi-asserted-by":"publisher","DOI":"10.1016\/S1007-0214(08)70065-8"}],"container-title":["International Journal of Strategic Information Technology and Applications"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=63006","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T15:24:59Z","timestamp":1654097099000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jsita.2012010104"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2012,1,1]]},"references-count":24,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2012,1]]}},"URL":"https:\/\/doi.org\/10.4018\/jsita.2012010104","relation":{},"ISSN":["1947-3095","1947-3109"],"issn-type":[{"value":"1947-3095","type":"print"},{"value":"1947-3109","type":"electronic"}],"subject":[],"published":{"date-parts":[[2012,1,1]]}}}