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This paper illustrates the blending of analytical tools for an inland waterway transportation service system where staged queues provide the conceptual foundation for operations, and it advocates the use of similar modeling approaches for the strategic design and management of other service systems. For airline traffic at a major commercial airport, where systems of staged queues need to be integrated for optimizing flight and ground operations, the authors suggest the data and analytical models that may be deployed in this more complex environment.<\/p>","DOI":"10.4018\/jsita.2012100101","type":"journal-article","created":{"date-parts":[[2013,2,15]],"date-time":"2013-02-15T23:16:30Z","timestamp":1360970190000},"page":"1-15","source":"Crossref","is-referenced-by-count":0,"title":["Analytical Modeling for the Strategic Design of Service Systems"],"prefix":"10.4018","volume":"3","author":[{"given":"L. 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