{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T15:36:57Z","timestamp":1781105817185,"version":"3.54.1"},"reference-count":36,"publisher":"IGI Global Scientific Publishing","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,1,1]]},"abstract":"<p>This paper explores the critical success factors (CSF) for implementing knowledge management (KM), in service-based Southeast Asian (ASEAN) small- to medium-sized enterprises (SMEs. An empirical approach is proposed to determine the importance level of seven identified KM critical success factors (CSF). The study is of 57 SMEs in Technology Parks and SME \u2018Technopreneur\u2019 Centres in Malaysia. It is concluded that the service-based SME sector, as a sizable business sector in the ASEAN region, needs to pay more attention to its intellectual assets and to KM, which is rapidly becoming integral to gaining competitive edge. The study of KM in such fast-developing countries brings useful insight into KM in other ASEAN countries. The results of this study reinforce previous findings on the importance of the various KM CSFs and can help service-based SMEs to understand more fully the discipline of KM, to facilitate its adoption and to prioritize its implementation.<\/p>","DOI":"10.4018\/jskd.2013010101","type":"journal-article","created":{"date-parts":[[2013,8,19]],"date-time":"2013-08-19T11:30:21Z","timestamp":1376911821000},"page":"1-13","source":"Crossref","is-referenced-by-count":0,"title":["A Survey of Critical Success Factors in Implementing KM in ASEAN Service-Based SMEs"],"prefix":"10.4018","volume":"5","author":[{"given":"Alan","family":"Eardley","sequence":"first","affiliation":[{"name":"Staffordshire University, Beaconside, Stafford, Staffordshire, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Elahe","family":"Mohammadi","sequence":"additional","affiliation":[{"name":"Masaryk University, Faculty of Social Studies, Brno, Czech Republic"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Bridget","family":"Merliza","sequence":"additional","affiliation":[{"name":"KDU University College, Damansara Jaya, Petaling Jaya, Malaysia"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jskd.2013010101-0","doi-asserted-by":"publisher","DOI":"10.2307\/3250961"},{"key":"jskd.2013010101-1","unstructured":"Ansari, P., Tehraninasr, A., & Murugesan, S. (2009). Knowledge management in small and medium enterprises. In Proceedings of the 4th International Conference on E-commerce with Focous on Developing Countries, Kuala Lumpur, Malaysia."},{"issue":"1","key":"jskd.2013010101-2","first-page":"23","article-title":"The observation to variable ratio in factor analysis.","volume":"1","author":"P. T.Barrett","year":"1981","journal-title":"Personality Study and Group Behaviour"},{"key":"jskd.2013010101-3","doi-asserted-by":"publisher","DOI":"10.1108\/13673270610670821"},{"key":"jskd.2013010101-4","doi-asserted-by":"publisher","DOI":"10.1108\/14691930810913195"},{"key":"jskd.2013010101-5","doi-asserted-by":"publisher","DOI":"10.1108\/13673270910931170"},{"key":"jskd.2013010101-6","unstructured":"Chong, S. C. (2006). Critical success factors to knowledge management implementation: A holistic approach. In Proceedings of the Knowledge Management International Conference and Exhibition (pp. 132-140)."},{"key":"jskd.2013010101-7","doi-asserted-by":"publisher","DOI":"10.1108\/09696470610661108"},{"key":"jskd.2013010101-8","unstructured":"Chong, S. C., & Choi, Y. S. (2005). Critical factors in the successful implementation of knowledge management. Journal of Knowledge Management Practice, 6."},{"key":"jskd.2013010101-9","author":"A. L.Comfrey","year":"1992","journal-title":"A first course in factor analysis"},{"key":"jskd.2013010101-10","article-title":"Successful knowledge management projects","author":"T. H.Davenport","year":"1999","journal-title":"The knowledge management yearbook 1999-2000"},{"key":"jskd.2013010101-11","author":"T. H.Davenport","year":"1998","journal-title":"Working knowledge: How organizations manage what they know"},{"key":"jskd.2013010101-12","doi-asserted-by":"publisher","DOI":"10.1093\/oxfordhb\/9780199286805.001.0001"},{"key":"jskd.2013010101-13","author":"A. P.Field","year":"2000","journal-title":"Discovering statistics using SPSS for Windows: Advanced techniques for the beginner"},{"key":"jskd.2013010101-14","doi-asserted-by":"publisher","DOI":"10.1108\/eb054225"},{"key":"jskd.2013010101-15","first-page":"1","article-title":"Knowledge management in SMEs.","volume":"1","author":"M.Handzic","year":"2006","journal-title":"CACCI Journal on Commerce and Industry"},{"key":"jskd.2013010101-16","doi-asserted-by":"publisher","DOI":"10.4018\/jcrmm.2013010104"},{"key":"jskd.2013010101-17","unstructured":"Holm, M. J. (2002). Challenges for Danish small and medium-sized manufacturing enterprises: An exploratory study in knowledge management. Working Paper, Department of Management, Politics and Philosophy, Copenhagen Business School."},{"key":"jskd.2013010101-18","doi-asserted-by":"publisher","DOI":"10.1108\/02635570510583307"},{"key":"jskd.2013010101-19","author":"R. A.Johnson","year":"1988","journal-title":"Applied multivariate statistical analysis"},{"issue":"1","key":"jskd.2013010101-20","first-page":"33","article-title":"Managing knowledge for advantage: Content and collaboration technologies.","volume":"1","author":"K.Klasson","year":"1999","journal-title":"The Cambridge Information Network Journal"},{"key":"jskd.2013010101-21","author":"J.Liebowitz","year":"2000","journal-title":"Building organizational intelligence: A knowledge management primer"},{"key":"jskd.2013010101-22","unstructured":"Marr, B., & Schiuma, G. (2001). Measuring and managing intellectual capital and knowledge assets in new economy organisations. In M. Bourne & Gee (Eds.), Handbook of performance measurement."},{"issue":"6","key":"jskd.2013010101-23","article-title":"The knowledge-creating company.","volume":"69","author":"I.Nonaka","year":"1991","journal-title":"Harvard Business Review"},{"issue":"3","key":"jskd.2013010101-24","doi-asserted-by":"crossref","first-page":"12","DOI":"10.1080\/1097198X.2002.10856329","article-title":"Where the global needs the local: Variation in enablers in the knowledge management process.","volume":"5","author":"A.Okunoye","year":"2002","journal-title":"Journal of Global Information Technology Management"},{"key":"jskd.2013010101-25","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-60566-701-0.ch018"},{"key":"jskd.2013010101-26","doi-asserted-by":"publisher","DOI":"10.1002\/kpm.92"},{"key":"jskd.2013010101-27","doi-asserted-by":"publisher","DOI":"10.1080\/02642060600898328"},{"issue":"5","key":"jskd.2013010101-28","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1002\/j.1681-4835.2011.tb00327.x","article-title":"Investigating the critical factors in implementing enterprise resource planning systems in Malaysian business firms.","volume":"46","author":"M.Supramania","year":"2011","journal-title":"Electronic Journal of Information Systems in Developing Countries"},{"key":"jskd.2013010101-29","unstructured":"Wiesner, R., & Poole, N. (2011, February 15-18). Organisational change in SMEs: Change innovators or laggards? In Proceedings of Conference Aligning Innovation in Developed and Emerging Economies (QIK 2011), Kuala Lumpur, Malaysia."},{"key":"jskd.2013010101-30","doi-asserted-by":"publisher","DOI":"10.1108\/13673279710800682"},{"key":"jskd.2013010101-31","unstructured":"Wong, K. Y. (2005). The potential roles of engineers in knowledge management: An overview. Bulletin of Institute of Engineers Malaysia (pp. 26-29)."},{"key":"jskd.2013010101-32","doi-asserted-by":"publisher","DOI":"10.1504\/IJBIS.2008.017285"},{"key":"jskd.2013010101-33","doi-asserted-by":"publisher","DOI":"10.1108\/13673270510602773"},{"key":"jskd.2013010101-34","doi-asserted-by":"publisher","DOI":"10.1108\/13673270510602773"},{"key":"jskd.2013010101-35","doi-asserted-by":"publisher","DOI":"10.7763\/IJIET.2012.V2.125"}],"container-title":["International Journal of Sociotechnology and Knowledge Development"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=80413","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,2]],"date-time":"2022-06-02T00:53:11Z","timestamp":1654131191000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jskd.2013010101"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2013,1,1]]},"references-count":36,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2013,1]]}},"URL":"https:\/\/doi.org\/10.4018\/jskd.2013010101","relation":{},"ISSN":["1941-6253","1941-6261"],"issn-type":[{"value":"1941-6253","type":"print"},{"value":"1941-6261","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,1,1]]}}}