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To achieve improved service productivity, the concepts for service productivity are reviewed and a Petri net based simulation approach is introduced. Tests confirm that the simulation approach is capable of calculating a number of service performance metrics that focus on the effect of a stochastic makespan for tasks and the variable assignment of actors and iterations to activities. In the validation study, a service solution process for a power plant construction is considered to analyze the external validity of the simulation model, as well as the structural validity of the corresponding computational models. Simulation results demonstrate the approach providing a convergence to a global optimal service solution.<\/p>","DOI":"10.4018\/jssmet.2010100104","type":"journal-article","created":{"date-parts":[[2011,2,15]],"date-time":"2011-02-15T21:02:35Z","timestamp":1297803755000},"page":"35-52","source":"Crossref","is-referenced-by-count":0,"title":["Simulation Based Evaluation of Service Science Productivity for Solution Providers"],"prefix":"10.4018","volume":"1","author":[{"given":"Sven M.","family":"Tackenberg","sequence":"first","affiliation":[{"name":"Institute of Industrial Engineering and Ergonomics, RWTH Aachen, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Thomas","family":"G\u00e4rtner","sequence":"additional","affiliation":[{"name":"Institute of Industrial Engineering and Ergonomics, RWTH Aachen, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"S\u00f6nke","family":"Duckwitz","sequence":"additional","affiliation":[{"name":"Institute of Industrial Engineering and Ergonomics, RWTH Aachen, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Christopher","family":"Schlick","sequence":"additional","affiliation":[{"name":"Institute of Industrial Engineering and Ergonomics, RWTH Aachen, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"2432","reference":[{"key":"jssmet.2010100104-0","unstructured":"Barnard, J. 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