{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,4,13]],"date-time":"2024-04-13T23:40:29Z","timestamp":1713051629330},"reference-count":65,"publisher":"IGI Global","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,1,1]]},"abstract":"<p>This study investigates aging customers as innovators in senior service markets by their innovation potential and characteristics as innovators in development of well-being services. The study focuses on an initiative to develop the service concept of a foundation providing homes for aging people in Finland. The participants generated ideas on housing and rehabilitation services. Organizations would benefit from engaging users in the improvement of their services. This study provides an example of how that could be put in to practice. The study complements the managerial discussion concerning customer involvement and combines research on user-driven innovation as well as business and service development. It is of interest to managers and other actors in various organizations\u2019 service innovation activities, innovation researchers, and researchers in service science and various aspects of aging.<\/p>","DOI":"10.4018\/jssmet.2011010103","type":"journal-article","created":{"date-parts":[[2011,10,19]],"date-time":"2011-10-19T16:46:40Z","timestamp":1319042800000},"page":"30-51","source":"Crossref","is-referenced-by-count":5,"title":["Customers as Innovators in Senior Service Markets"],"prefix":"10.4018","volume":"2","author":[{"given":"Lea","family":"Hennala","sequence":"first","affiliation":[{"name":"Lappeenranta University of Technology, Finland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Helin\u00e4","family":"Melkas","sequence":"additional","affiliation":[{"name":"Lappeenranta University of Technology, Finland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Satu","family":"Pekkarinen","sequence":"additional","affiliation":[{"name":"Lappeenranta University of Technology, Finland"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"2432","reference":[{"issue":"3","key":"jssmet.2011010103-0","doi-asserted-by":"crossref","first-page":"250","DOI":"10.1177\/0092070302303006","article-title":"An exploratory investigation of user involvement in new service development.","volume":"30","author":"I.Alam","year":"2002","journal-title":"Journal of the Academy of Marketing Science"},{"key":"jssmet.2011010103-1","author":"T. M.Amabile","year":"1996","journal-title":"Creativity in context"},{"issue":"5","key":"jssmet.2011010103-2","first-page":"76","article-title":"How to kill creativity.","volume":"76","author":"T. M.Amabile","year":"1998","journal-title":"Harvard Business Review"},{"key":"jssmet.2011010103-3","unstructured":"Battarbee, K. (2004). Co-experience: Understanding user experiences in social interaction. Doctoral dissertation, University of Art and Design, Helsinki."},{"key":"jssmet.2011010103-4","doi-asserted-by":"publisher","DOI":"10.1016\/0007-6813(81)90026-4"},{"key":"jssmet.2011010103-5","doi-asserted-by":"publisher","DOI":"10.1177\/0092070300281013"},{"key":"jssmet.2011010103-6","doi-asserted-by":"publisher","DOI":"10.1016\/j.jaging.2004.06.007"},{"key":"jssmet.2011010103-7","first-page":"93","article-title":"Gerontechnology: Emerging technologies and their impact on aging in society","author":"H.Bouma","year":"1998","journal-title":"Gerontechnology: A sustainable investment in the future"},{"key":"jssmet.2011010103-8","author":"K.Brown","year":"2005","journal-title":"Managing change and innovation in public service organizations"},{"key":"jssmet.2011010103-9","doi-asserted-by":"publisher","DOI":"10.1016\/S0019-8501(99)00058-9"},{"key":"jssmet.2011010103-10","first-page":"175","article-title":"New technological districts for promoting quality of life and the environment","author":"V.Capecchi","year":"1996","journal-title":"Local and regional response to global pressure: The case of Italy and its industrial districts"},{"key":"jssmet.2011010103-11","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5885.2009.00679.x"},{"key":"jssmet.2011010103-12","doi-asserted-by":"publisher","DOI":"10.1016\/0378-7206(94)00053-L"},{"key":"jssmet.2011010103-13","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1097-0266(199603)17:3<197::AID-SMJ804>3.0.CO;2-U"},{"key":"jssmet.2011010103-14","author":"A.Cooper","year":"1999","journal-title":"The inmates are running the asylum"},{"key":"jssmet.2011010103-15","unstructured":"Dagestad, S. (2007, November 30). What is user driven innovation? Paper presented at the Nordic Innovation Conference, Oulu, Finland."},{"key":"jssmet.2011010103-16","doi-asserted-by":"publisher","DOI":"10.1509\/jmkr.39.1.47.18930"},{"key":"jssmet.2011010103-17","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.42.5.693"},{"key":"jssmet.2011010103-18","doi-asserted-by":"publisher","DOI":"10.3152\/147154306781779163"},{"key":"jssmet.2011010103-19","doi-asserted-by":"publisher","DOI":"10.4017\/gt.2006.05.01.001.00"},{"key":"jssmet.2011010103-20","doi-asserted-by":"publisher","DOI":"10.2307\/258557"},{"key":"jssmet.2011010103-21","unstructured":"European Communities. (2004). Innovation in Europe: Results for the EU, Iceland and Norway. Retrieved from ftp:\/\/ftp.cordis.europa.eu\/pub\/innovation-smes\/docs\/results_from_cis3_for_eu_iceland_norway.pdf"},{"key":"jssmet.2011010103-22","doi-asserted-by":"publisher","DOI":"10.1080\/09654310500139277"},{"key":"jssmet.2011010103-23","author":"P.Jarvis","year":"1992","journal-title":"Paradoxes of learning: On becoming an individual in society"},{"key":"jssmet.2011010103-24","doi-asserted-by":"publisher","DOI":"10.1080\/09537320310001601531"},{"key":"jssmet.2011010103-25","doi-asserted-by":"crossref","unstructured":"Kantola, V., Tiitta, S., Mehto, K., & Kankainen, T. (2007). Using dramaturgical methods to gain more dynamic user understanding in user-centered design. In Proceedings of the 6th ACM SIGCHI Conference on Creativity & Cognition (pp. 173-182).","DOI":"10.1145\/1254960.1254985"},{"key":"jssmet.2011010103-26","first-page":"7","article-title":"Ik\u00e4\u00e4ntyneet resurssina, ik\u00e4\u00e4ntyminen mahdollisuutena","author":"M.Kautto","year":"2004","journal-title":"Ik\u00e4\u00e4ntyminen voimavarana"},{"key":"jssmet.2011010103-27","first-page":"xi","article-title":"Preface and introduction","author":"F.Kohlbacher","year":"2008","journal-title":"The silver market phenomenon: Business opportunities in an era of Demographic Change"},{"key":"jssmet.2011010103-28","unstructured":"Kristensson, P., & Magnusson, P. (2005, June 12-14). Involving users for incremental or radical innovation \u2013 a matter of tuning. Paper presented at the 12th International Product Development Management Conference, Copenhagen, Denmark."},{"key":"jssmet.2011010103-29","doi-asserted-by":"crossref","unstructured":"Leikas, J. (2007). Idea movement of aging citizens: Lessons-learnt from innovation workshops. In C. Stephanidis (Ed.), Proceedings of the 4th International Conference on Universal Access in Human-Computer Interaction (LNCS 4556, pp. 923-931).","DOI":"10.1007\/978-3-540-73283-9_100"},{"issue":"3","key":"jssmet.2011010103-30","first-page":"209","article-title":"Tuottava ik\u00e4\u00e4ntyminen: K\u00e4sitteest\u00e4 k\u00e4ytt\u00f6mahdollisuuksiin","volume":"72","author":"A.Leinonen","year":"2007","journal-title":"Yhteiskuntapolitiikka"},{"issue":"6","key":"jssmet.2011010103-31","first-page":"102","article-title":"Spark innovation through emphatic design.","volume":"75","author":"D.Leonard","year":"1997","journal-title":"Harvard Business Review"},{"key":"jssmet.2011010103-32","doi-asserted-by":"publisher","DOI":"10.1016\/j.jengtecman.2007.01.004"},{"key":"jssmet.2011010103-33","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-9310.2006.00431.x"},{"key":"jssmet.2011010103-34","doi-asserted-by":"crossref","unstructured":"Lhuillery, S., & Bogers, M. (2006, November 15-17). Measuring user innovation: What can a standard innovation survey tell us? Paper presented at the International Conference on Science, Technology and Innovation Indicators: History and New Perspectives, Lugano, Switzerland.","DOI":"10.2139\/ssrn.1594038"},{"key":"jssmet.2011010103-35","doi-asserted-by":"publisher","DOI":"10.1108\/02656710310482131"},{"key":"jssmet.2011010103-36","doi-asserted-by":"publisher","DOI":"10.1108\/09604520410528662"},{"key":"jssmet.2011010103-37","doi-asserted-by":"publisher","DOI":"10.1108\/14601060310500940"},{"key":"jssmet.2011010103-38","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5885.2009.00684.x"},{"key":"jssmet.2011010103-39","doi-asserted-by":"publisher","DOI":"10.1177\/1094670503257028"},{"key":"jssmet.2011010103-40","doi-asserted-by":"publisher","DOI":"10.3758\/BF03201216"},{"key":"jssmet.2011010103-41","doi-asserted-by":"publisher","DOI":"10.3758\/BF03211419"},{"key":"jssmet.2011010103-42","doi-asserted-by":"publisher","DOI":"10.3758\/BF03201091"},{"key":"jssmet.2011010103-43","author":"C.Marshall","year":"1989","journal-title":"Designing qualitative research"},{"key":"jssmet.2011010103-44","unstructured":"Melkas, H. (2004). Towards holistic management of information within service networks: Safety telephone services for aging people. Doctoral dissertation. Helsinki University of Technology, Finland."},{"key":"jssmet.2011010103-45","doi-asserted-by":"publisher","DOI":"10.4017\/gt.2006.05.04.012.00"},{"key":"jssmet.2011010103-46","author":"R.Mokka","year":"2006","journal-title":"Yksil\u00f6n \u00e4\u00e4ni. Hyvinvointivaltio yhteis\u00f6jen ajalla (RS 69)"},{"key":"jssmet.2011010103-47","doi-asserted-by":"crossref","DOI":"10.1093\/oso\/9780195092691.001.0001","author":"I.Nonaka","year":"1995","journal-title":"The knowledge-creating company: How Japanese companies create the dynamics of innovation"},{"key":"jssmet.2011010103-48","doi-asserted-by":"crossref","unstructured":"Nordic Council of Ministers. (2006). Understanding user driven innovation. Copenhagen, Denmark: TemaNord. Retrieved from http:\/\/www.norden.org\/da\/publikationer\/publikationer\/2006-522\/","DOI":"10.6027\/tn2006-522"},{"key":"jssmet.2011010103-49","unstructured":"Nordic Innovation Centre. (2007). User-driven innovation: When the user makes the difference. Retrieved from http:\/\/www.nordicinnovation.net\/_img\/user-driven_innovation_2007_web.pdf"},{"key":"jssmet.2011010103-50","doi-asserted-by":"publisher","DOI":"10.1108\/13673270710762684"},{"key":"jssmet.2011010103-51","doi-asserted-by":"publisher","DOI":"10.1002\/dir.20015"},{"key":"jssmet.2011010103-52","unstructured":"Savela, A., & Hakulinen, T. (2001). Apuv\u00e4linealan tulevaisuudenn\u00e4kymi\u00e4 \u2013 argumentoiva Delfoi-tutkimus [Future prospects of the field of assistive devices \u2013 an argumentative Delphoi analysis]. Joensuu, Finland: Pohjois-Karjalan ammattikorkeakoulu."},{"key":"jssmet.2011010103-53","first-page":"68","article-title":"Self-transcending knowledge: Organizing around emerging realities","author":"C. O.Scharmer","year":"2001","journal-title":"Managing industrial knowledge: Creation, transfer and utilization"},{"key":"jssmet.2011010103-54","doi-asserted-by":"publisher","DOI":"10.3758\/BF03202751"},{"key":"jssmet.2011010103-55","author":"L.Sonkin","year":"1999","journal-title":"Seniori 2000. Ik\u00e4\u00e4ntyv\u00e4 Suomi uudelle vuosituhannelle"},{"key":"jssmet.2011010103-56","doi-asserted-by":"publisher","DOI":"10.1080\/08985620010029271"},{"key":"jssmet.2011010103-57","unstructured":"Toivonen, M. (2004). Expertise as business. Long-term development and future prospects of knowledge-intensive business services. Doctoral dissertation, Helsinki University of Technology, Finland."},{"key":"jssmet.2011010103-58","unstructured":"Toivonen, M., & Tuominen, T. (2006, March 15-17). Emergence of innovations in services: Theoretical discussion and two case studies. Paper presented at the International ProACT Conference: Innovation Pressure \u2013 Rethinking Competitiveness, Policy and Society in a Globalised Economy, Tampere, Finland."},{"key":"jssmet.2011010103-59","doi-asserted-by":"crossref","first-page":"71","DOI":"10.1007\/978-3-540-75331-5_6","article-title":"Japan\u2019s demographic changes: Social implications and business opportunities","author":"C.Usui","year":"2008","journal-title":"The silver market phenomenon. Business opportunities in an era of demographic change"},{"key":"jssmet.2011010103-60","doi-asserted-by":"crossref","DOI":"10.7551\/mitpress\/2333.001.0001","author":"E.Von Hippel","year":"2005","journal-title":"Democratizing innovation"},{"issue":"4","key":"jssmet.2011010103-61","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1080\/07421222.1996.11518099","article-title":"Beyond accuracy: What data quality means to data consumers.","volume":"12","author":"R. Y.Wang","year":"1996","journal-title":"Journal of Management Information Systems"},{"key":"jssmet.2011010103-62","author":"S.Weiss","year":"2002","journal-title":"Handheld usability"},{"key":"jssmet.2011010103-63","doi-asserted-by":"publisher","DOI":"10.1108\/03090569610118803"},{"key":"jssmet.2011010103-64","author":"R. K.Yin","year":"1989","journal-title":"Case study research: Design and methods"}],"container-title":["International Journal of Service Science, Management, Engineering, and Technology"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=53133","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,4,13]],"date-time":"2024-04-13T22:31:57Z","timestamp":1713047517000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jssmet.2011010103"}},"subtitle":["An Examination of Innovation Potential and Characteristics"],"short-title":[],"issued":{"date-parts":[[2011,1,1]]},"references-count":65,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2011,1]]}},"URL":"https:\/\/doi.org\/10.4018\/jssmet.2011010103","relation":{},"ISSN":["1947-959X","1947-9603"],"issn-type":[{"value":"1947-959X","type":"print"},{"value":"1947-9603","type":"electronic"}],"subject":[],"published":{"date-parts":[[2011,1,1]]}}}