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This difficulty makes it hard to calculate the Break-Even Point (BEP) between raising worker output, which minimizes labor costs but increases customer WT, and improving service quality by lowering customer WT. The model proposed overcomes most of the difficulties by taking a multi-domain approach to the problem: 1) The model deploys a series of indicators for a correlation between output and WT. The indicator values are affected by service level of urgency and the initial number of service workers and 2) Cost-Benefit \u2013 finding the best BEP by comparing the operational cost of an additional worker with the economical benefit caused by the decrease in WT at the margin. Thus, the model finds the best balance between worker output and service quality.<\/p>","DOI":"10.4018\/jssmet.2012040102","type":"journal-article","created":{"date-parts":[[2013,2,5]],"date-time":"2013-02-05T17:25:02Z","timestamp":1360085102000},"page":"13-34","source":"Crossref","is-referenced-by-count":1,"title":["A Manpower Allocation Model for Service Jobs"],"prefix":"10.4018","volume":"3","author":[{"given":"Isaac","family":"Balaila","sequence":"first","affiliation":[{"name":"Technion \u2013 Israel Institute of Technology, Israel"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Issachar","family":"Gilad","sequence":"additional","affiliation":[{"name":"Technion \u2013 Israel Institute of Technology, Israel"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jssmet.2012040102-0","author":"A. 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