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The idea behind the approach provided in this article is to open the former \u201cblack box\u201d view on productivity (input\u2013output) to a process efficiency-oriented perspective instead and to show which qualitative factors play a crucial role regarding service productivity.<\/p>","DOI":"10.4018\/jssmet.2013040104","type":"journal-article","created":{"date-parts":[[2013,10,1]],"date-time":"2013-10-01T17:25:25Z","timestamp":1380648325000},"page":"46-59","source":"Crossref","is-referenced-by-count":6,"title":["Significance of Qualitative Factors for a Deeper Understanding of Service Productivity"],"prefix":"10.4018","volume":"4","author":[{"given":"Sabrina","family":"Cocca","sequence":"first","affiliation":[{"name":"Fraunhofer Institute for Industrial Engineering, Stuttgart, Germany"}]}],"member":"2432","reference":[{"key":"jssmet.2013040104-0","unstructured":"Balci, B., Hollmann, A., & Rosenkranz, C. (2011, September 7-10). 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