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The results show that KM theory has definite potential to elevate e-services research and practice, for example, by adding analysis and decision points concerning what knowledge to use and how to collect it. This is particularly relevant when collecting requirements, information, and desires from potential users of an e-service at the start of a development project.<\/p>","DOI":"10.4018\/jssoe.2010040102","type":"journal-article","created":{"date-parts":[[2010,6,30]],"date-time":"2010-06-30T20:21:41Z","timestamp":1277929301000},"page":"25-39","source":"Crossref","is-referenced-by-count":0,"title":["Knowledge Capture in E-Services Development"],"prefix":"10.4018","volume":"1","author":[{"given":"Eva","family":"S\u00f6derstr\u00f6m","sequence":"first","affiliation":[{"name":"University of Sk\u00f6vde, Sweden"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Lena","family":"Aggestam","sequence":"additional","affiliation":[{"name":"University of Sk\u00f6vde, Sweden"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jesper","family":"Holgersson","sequence":"additional","affiliation":[{"name":"University of Sk\u00f6vde, Sweden"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jssoe.2010040102-0","unstructured":"Aggestam, L. 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