{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,6]],"date-time":"2026-07-06T15:17:33Z","timestamp":1783351053262,"version":"3.54.6"},"reference-count":48,"publisher":"IGI Global Scientific Publishing","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,7,1]]},"abstract":"<p>This paper proposes TEA: a generic framework for decision making in web services, which integrates the environment (6 Ps) of decision making, the behaviors (6 Cs) of decision makers, and inner activities (another 6 Ps) of decision makers. This framework unifies what the decision makers can \u201ceye\u201d (the above-mentioned first 6Ps), should \u201cthink\u201d (the above-mentioned another 6 Ps) and \u201cact\u201d (6 Cs), whenever making decisions in web services. The paper also examines interrelationships among the first 6 Ps, 6 Cs, and another 6Ps, and their influences on decision making in web services. The proposed approach will facilitate research and development of decision making and decision support systems in web services.<\/p>","DOI":"10.4018\/jssoe.2012070103","type":"journal-article","created":{"date-parts":[[2013,8,6]],"date-time":"2013-08-06T09:15:41Z","timestamp":1375780541000},"page":"41-63","source":"Crossref","is-referenced-by-count":2,"title":["TEA"],"prefix":"10.4018","volume":"3","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0780-3271","authenticated-orcid":true,"given":"Zhaohao","family":"Sun","sequence":"first","affiliation":[{"name":"School of Science, Information Technology and Engineering, University of Ballarat, Ballarat, VIC, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Grant","family":"Meredith","sequence":"additional","affiliation":[{"name":"School of Science, Information Technology and Engineering, University of Ballarat, Ballarat, VIC, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Andrew","family":"Stranieri","sequence":"additional","affiliation":[{"name":"School of Science, Information Technology and Engineering, University of Ballarat, Ballarat, VIC, Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","reference":[{"key":"jssoe.2012070103-0","author":"E. M.Awad","year":"2007","journal-title":"Electronic commerce: From vision to fulfillment"},{"key":"jssoe.2012070103-1","article-title":"Marketing strategies and organization structure for service firms","author":"B.Booms","year":"1981","journal-title":"Marketing of services"},{"key":"jssoe.2012070103-2","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2011.07.126"},{"key":"jssoe.2012070103-3","unstructured":"Bridge, D. (2005). The virtue of reward. Retrieved May 30, 2009, from www.cs.ucc.ie\/~dgb\/iccbr05\/iccbr05-slides.ppt"},{"key":"jssoe.2012070103-4","unstructured":"Chaffey, D. (2009). e-Business and e-commerce management: Strategy, implementation and practice. Harlow, UK: Prentice Hall."},{"key":"jssoe.2012070103-5","doi-asserted-by":"publisher","DOI":"10.1007\/s10257-005-0013-6"},{"key":"jssoe.2012070103-6","doi-asserted-by":"publisher","DOI":"10.1142\/6688"},{"key":"jssoe.2012070103-7","author":"H. M.Deitel","year":"2004","journal-title":"Web services: A technical introduction"},{"key":"jssoe.2012070103-8","doi-asserted-by":"publisher","DOI":"10.1145\/1167838.1167852"},{"key":"jssoe.2012070103-9","doi-asserted-by":"publisher","DOI":"10.1145\/1330311.1330316"},{"key":"jssoe.2012070103-10","unstructured":"Fan, H., & Poole, M. (2003). Perspectives on personalization. In AMCIS Proceedings (pp. 2123-2130)."},{"key":"jssoe.2012070103-11","unstructured":"Fox, G., Wu, W., Uyar, A., & Bulut, H. (2002). A web services framework for collaboration and audio\/videoconferencing. In Proceedings of 2002 International Conference on Internet Computing (IC'02), Las Vegas, NV."},{"key":"jssoe.2012070103-12","unstructured":"Franklin, S. (1996). Coordination without communication. Retrieved July 1, 2009, from http:\/\/www.msci.memphis.edu\/~franklin\/coord.html"},{"key":"jssoe.2012070103-13","doi-asserted-by":"publisher","DOI":"10.1007\/s10660-009-9031-7"},{"key":"jssoe.2012070103-14","author":"A.Guruge","year":"2004","journal-title":"Web services: Theory and practice"},{"key":"jssoe.2012070103-15","doi-asserted-by":"publisher","DOI":"10.1145\/777313.777340"},{"key":"jssoe.2012070103-16","unstructured":"IBM. (2011). Smarter commerce. Retrieved October 20, 2011, from http:\/\/www.ibm.com\/smarterplanet\/us\/en\/smarter_commerce\/overview\/"},{"key":"jssoe.2012070103-17","unstructured":"ICWS. (2009). ICWS 2009. Retrieved June 28, 2009, from http:\/\/conferences.computer.org\/icws\/2009\/."},{"key":"jssoe.2012070103-18","doi-asserted-by":"publisher","DOI":"10.1016\/S0957-4174(02)00187-2"},{"issue":"October","key":"jssoe.2012070103-19","first-page":"26","article-title":"New marketing litany: 4Ps passes, 4Cs takeovers.","volume":"1","author":"R.Lautenborn","year":"1990","journal-title":"Advertising Age"},{"key":"jssoe.2012070103-20","doi-asserted-by":"crossref","DOI":"10.4018\/978-1-61520-819-7","author":"H. F.Leung","year":"2011","journal-title":"Service intelligence and service science: Evolutionary technologies and challenges"},{"key":"jssoe.2012070103-21","unstructured":"Macmillan. (2007). Macmillan English dictionary for advanced learners. Macmillan."},{"key":"jssoe.2012070103-22","author":"J.McCarthy","year":"1960","journal-title":"Basic marketing: A managerial approach"},{"key":"jssoe.2012070103-23","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-72619-7_11"},{"key":"jssoe.2012070103-24","doi-asserted-by":"publisher","DOI":"10.1145\/272287.272300"},{"key":"jssoe.2012070103-25","doi-asserted-by":"publisher","DOI":"10.1145\/1435417.1435450"},{"key":"jssoe.2012070103-26","doi-asserted-by":"publisher","DOI":"10.1145\/1506409.1506442"},{"key":"jssoe.2012070103-27","doi-asserted-by":"publisher","DOI":"10.1002\/9780470746684"},{"key":"jssoe.2012070103-28","first-page":"473","article-title":"Modeling rational agents within a BDI-architecture","author":"A. S.Rao","year":"1991","journal-title":"Proceedings of Knowledge Representation and Reasoning"},{"key":"jssoe.2012070103-29","unstructured":"Rao, A. S., & Georgeff, M. P. (1995). BDI Agents: From theory and practice. In Proceedings of the First International Conference on Multiagent Systems, (pp. 312-319)."},{"key":"jssoe.2012070103-30","doi-asserted-by":"publisher","DOI":"10.1145\/777313.777336"},{"key":"jssoe.2012070103-31","author":"G.Schneider","year":"2011","journal-title":"Electronic commerce"},{"key":"jssoe.2012070103-32","author":"M. P.Singh","year":"2005","journal-title":"Service-oriented computing: Semantics, processes, and agents"},{"key":"jssoe.2012070103-33","author":"P.Smith","year":"1999","journal-title":"Marketing communications: An integrated approach"},{"key":"jssoe.2012070103-34","doi-asserted-by":"crossref","unstructured":"Sun, Z., Dong, D., & Han, J. (2009, June 30-July 2). A demand-driven web service lifecycle. In Proceedings of the International Conference on New Trends in Information and Service Science (NISS2009) (pp. 8-14). Beijing, China: IEEE Press.","DOI":"10.1109\/NISS.2009.135"},{"key":"jssoe.2012070103-35","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-40003-5"},{"key":"jssoe.2012070103-36","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-61520-611-7.ch087"},{"key":"jssoe.2012070103-37","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-37017-8_17"},{"key":"jssoe.2012070103-38","unstructured":"Sun, Z., Meredith, G., & Jia, L. (2009, December 2-4). C6: A holistic model for decision making in web services. In Proceedings of 20th Australasian Conference on Information Systems (ACIS2009), (pp. 904-914). Melbourne, Australia."},{"key":"jssoe.2012070103-39","unstructured":"Sun, Z., Sun, J., & Meredith, G. (2010, December 26-28). Customer decision making in web services with an integrated P6 model. In Proceedings of the International Conference on Services Science, Management and Engineering (SSME 2010) (pp. 340-343). Tianjin: IEEE Press."},{"issue":"12","key":"jssoe.2012070103-40","first-page":"2991","article-title":"A Petri net-based semantic web services automatic composition method.","volume":"18","author":"X. F.Tang","year":"2007","journal-title":"Journal of Software"},{"key":"jssoe.2012070103-41","author":"E.Turban","year":"2011","journal-title":"Information technology for management: Improving performance in the digital economy"},{"key":"jssoe.2012070103-42","doi-asserted-by":"crossref","unstructured":"Wang, M., Cheung, W. K., & Liu, J. (2006). E-service\/process composition through multi-agent constraint management. In Proceedings of the International Conference on Business Process Management (BPM 2006), Vienna, Austria (pp. 274-289). Berlin, Germany: Springer.","DOI":"10.1007\/11841760_19"},{"key":"jssoe.2012070103-43","unstructured":"wikipedia. (2010). Preference. Retrieved May 26, 2010, from wikipedia: http:\/\/en.wikipedia.org\/wiki\/Preference"},{"key":"jssoe.2012070103-44","author":"M.Wooldridge","year":"2002","journal-title":"An introduction to multiagent systems"},{"key":"jssoe.2012070103-45","doi-asserted-by":"publisher","DOI":"10.1007\/11861461_13"},{"key":"jssoe.2012070103-46","author":"L. J.Zhang","year":"2007","journal-title":"Services computing"},{"key":"jssoe.2012070103-47","doi-asserted-by":"publisher","DOI":"10.1007\/978-94-015-8702-0"}],"container-title":["International Journal of Systems and Service-Oriented Engineering"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=79238","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T16:32:51Z","timestamp":1654101171000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jssoe.2012070103"}},"subtitle":["A Generic Framework for Decision Making in Web Services"],"short-title":[],"issued":{"date-parts":[[2012,7,1]]},"references-count":48,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2012,7]]}},"URL":"https:\/\/doi.org\/10.4018\/jssoe.2012070103","relation":{},"ISSN":["1947-3052","1947-3060"],"issn-type":[{"value":"1947-3052","type":"print"},{"value":"1947-3060","type":"electronic"}],"subject":[],"published":{"date-parts":[[2012,7,1]]}}}