{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T14:59:43Z","timestamp":1781103583595,"version":"3.54.1"},"reference-count":0,"publisher":"IGI Global Scientific Publishing","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2009,7,1]]},"abstract":"<p>(IT) development, but it is often challenging, especially in the product based software development context. This article critically examines the practice of \u2018listening to the voices of the users\u2019; how it is accomplished in product based software development. First literature addressing users\u2019 role in the product development context is reviewed. Afterwards, empirical analysis in three IT companies involved in product business but with different degrees of productization is carried out. In the analysis, the focus is on: 1) Where do the uses\u2019 voices come from? 2) When are the users\u2019 voices listened to? 3) What happens to the users\u2019 voices; whether and how do they affect the development? 4) What are the challenges and particularities of each case? The analysis reveals similarities but also clear differences between the cases. Implications both for theory and practice discussed.<\/p>","DOI":"10.4018\/jthi.2009070103","type":"journal-article","created":{"date-parts":[[2011,2,15]],"date-time":"2011-02-15T14:04:21Z","timestamp":1297778661000},"page":"54-77","source":"Crossref","is-referenced-by-count":2,"title":["\u2018Listening to the Voices of the Users' in Product Based Software Development"],"prefix":"10.4018","volume":"5","author":[{"given":"Netta","family":"Iivari","sequence":"first","affiliation":[{"name":"University of Oulu, Finland"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Tonja","family":"Molin-Juustila","sequence":"additional","affiliation":[{"name":"University of Oulu, Finland"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2432","container-title":["International Journal of Technology and Human Interaction"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=4099","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T23:49:00Z","timestamp":1654127340000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/jthi.2009070103"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2009,7,1]]},"references-count":0,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2009,7]]}},"URL":"https:\/\/doi.org\/10.4018\/jthi.2009070103","relation":{},"ISSN":["1548-3908","1548-3916"],"issn-type":[{"value":"1548-3908","type":"print"},{"value":"1548-3916","type":"electronic"}],"subject":[],"published":{"date-parts":[[2009,7,1]]}}}