{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,6,2]],"date-time":"2022-06-02T00:13:26Z","timestamp":1654128806492},"reference-count":40,"publisher":"IGI Global","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,1,1]]},"abstract":"
Service Networks (SNs) are open systems accommodating the co-production of new knowledge and services through organic peer-to-peer interactions. Key to broad success of SNs in practice is their ability to foster and ensure a high performance. By performance we mean the joint effort of tremendous interdisciplinary collaboration, cooperation and coordination among the network participants. However, due to the heterogeneous background of such participants (i.e., business, technical, etc.), operational gaps are likely to appear in the end-to-end service provisioning process. Especially when there are performance anomalies, the SNs lack of traceability to find out the root cause, due to the confusions in the multi-disciplinary communication of SNs participants. To deal with such a problem, we propose a novel method of diagnosing SNs performance on the basis of a systems thinking mindset. By using our diagnostics, the SNs essence and performance are identified and modeled in both static and dynamic manners. The SNs performance can be tuned and optimized with improved traceability to the involved service operations.<\/p>","DOI":"10.4018\/ijisss.2015010103","type":"journal-article","created":{"date-parts":[[2015,1,8]],"date-time":"2015-01-08T16:18:14Z","timestamp":1420733894000},"page":"38-59","source":"Crossref","is-referenced-by-count":2,"title":["Towards Smart Service Networks"],"prefix":"10.4018","volume":"7","author":[{"given":"Yan","family":"Wang","sequence":"first","affiliation":[{"name":"European Research Institute in Service Science, Tilburg University, Tilburg, The Netherlands"}]},{"given":"Yehia","family":"Taher","sequence":"additional","affiliation":[{"name":"Department of Computer Science, University of Versailles\/Saint-Quentin-En-Yvelines, Versailles, France"}]},{"given":"Willem-Jan","family":"van den Heuvel","sequence":"additional","affiliation":[{"name":"Research Institute in Service Science, Tilburg University, Tilburg, The Netherlands"}]}],"member":"2432","reference":[{"key":"ijisss.2015010103-0","doi-asserted-by":"crossref","unstructured":"Baida, Z., Gordijn, J., & Omelayenko, B. (2004). A shared service terminology for online service provisioning. The 6th international conference on electronic commerce, 1-10.","DOI":"10.1145\/1052220.1052222"},{"key":"ijisss.2015010103-1","doi-asserted-by":"publisher","DOI":"10.2753\/MIS0742-1222260402"},{"key":"ijisss.2015010103-2","author":"M.Bell","year":"2008","journal-title":"Service-oriented modeling: Service analysis, design, and architecture"},{"key":"ijisss.2015010103-3","doi-asserted-by":"publisher","DOI":"10.1147\/sj.444.0691"},{"key":"ijisss.2015010103-4","unstructured":"Bieberstein, N., Laird, R. G., Jones, K., & Mitra, T. (2008). Executing SOA: A practical guide for the service-oriented architect (paperback). IBM Press books."},{"key":"ijisss.2015010103-5","doi-asserted-by":"crossref","unstructured":"Blau, B., Kramer, J., Conte, T., & Dinther, C. V. (2009). Service value networks. Proceedings of the 11th IEEE conference on commerce and enterprise computing, IEEE Computer Society, 194-201.","DOI":"10.1109\/CEC.2009.64"},{"key":"ijisss.2015010103-6","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1007\/978-3-642-00670-8_2","article-title":"Service engineering for the internet of services.","volume":"19","author":"J.Cardoso","year":"2009","journal-title":"Enterprise Information Systems"},{"key":"ijisss.2015010103-7","doi-asserted-by":"publisher","DOI":"10.1109\/ICSS.2010.85"},{"key":"ijisss.2015010103-8","doi-asserted-by":"publisher","DOI":"10.1147\/sj.471.0087"},{"key":"ijisss.2015010103-9","article-title":"An innovative taxonomy for managing strategic service development.","author":"Y. G.Chen","year":"2006","journal-title":"15th International Conference on Management of Technology"},{"key":"ijisss.2015010103-10","unstructured":"Conti, T., Fitness, O. S., & Saudino, V. (2009). Systems thinking: The new frontier in quality management. In Proceedings 53rd EOQ Conference, Dubrovnik."},{"issue":"13","key":"ijisss.2015010103-11","first-page":"1668","article-title":"Service networks modeling: An SOA & BPM standpoint.","volume":"16","author":"O.Danylevych","year":"2010","journal-title":"Universal Computer Science"},{"key":"ijisss.2015010103-12","doi-asserted-by":"publisher","DOI":"10.1287\/isre.12.3.260.9713"},{"key":"ijisss.2015010103-13","author":"T.Erl","year":"2005","journal-title":"Service-oriented architecture: Concepts, technology, and design"},{"key":"ijisss.2015010103-14","doi-asserted-by":"publisher","DOI":"10.1109\/DEST.2010.5610624"},{"key":"ijisss.2015010103-15","author":"J. W.Forrester","year":"1961","journal-title":"Industrial dynamics"},{"key":"ijisss.2015010103-16","doi-asserted-by":"publisher","DOI":"10.1147\/sj.382.0472"},{"issue":"4","key":"ijisss.2015010103-17","first-page":"1","article-title":"Modelling and simulation techniques for business process analysis and re- engineering.","volume":"7","author":"V.Hlupic","year":"2006","journal-title":"International Journal of Simulation"},{"key":"ijisss.2015010103-18","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.jibs.8490162"},{"key":"ijisss.2015010103-19","article-title":"Service supply chain integration in multi-organization networks - applying integration enablers and aligning process capabilities.","author":"A.Iakovaki","year":"2009","journal-title":"14th Annual Cambridge Manufacturing Symposium"},{"key":"ijisss.2015010103-20","doi-asserted-by":"publisher","DOI":"10.1016\/S1467-0895(02)00031-3"},{"issue":"1","key":"ijisss.2015010103-21","first-page":"50","article-title":"Identification and analysis of business and software services - A consolidated approach. Services Computing","volume":"2","author":"T.Kohlborn","year":"2009","journal-title":"IEEE Transactions on"},{"key":"ijisss.2015010103-22","author":"J.Koisch","year":"2008","journal-title":"SOA service taxonomy"},{"key":"ijisss.2015010103-23","unstructured":"Morecroft, J. (2007). Strategic modeling and business dynamics: A feedback systems approach. Wiley.com."},{"key":"ijisss.2015010103-24","doi-asserted-by":"publisher","DOI":"10.1177\/1094670509357611"},{"key":"ijisss.2015010103-25","doi-asserted-by":"publisher","DOI":"10.1145\/944217.944233"},{"key":"ijisss.2015010103-26","doi-asserted-by":"publisher","DOI":"10.2307\/1251430"},{"key":"ijisss.2015010103-27","doi-asserted-by":"publisher","DOI":"10.1504\/IJSOI.2007.014521"},{"key":"ijisss.2015010103-28","doi-asserted-by":"publisher","DOI":"10.1038\/scientificamerican1287-50"},{"key":"ijisss.2015010103-29","year":"2011","journal-title":"SNAPT service network analysis and prediction tool"},{"key":"ijisss.2015010103-30","unstructured":"Sanz, J., Nayak, N., & Becker, V. (2006). Business services as a modeling approach for smart business networks. IBM Research Report."},{"key":"ijisss.2015010103-31","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijpe.2008.10.006"},{"key":"ijisss.2015010103-32","unstructured":"Sithole, E., McClean, S., Scotney, B., Parr, G., Moore, A., Bustard, D., & Dawson, S. (2008). A taxonomy-driven approach for performance measurement and modelling in service oriented architectures. Non Functional Properties and Service Level Agreements in Service Oriented Computing (NFLSLASOC 08)."},{"key":"ijisss.2015010103-33","doi-asserted-by":"publisher","DOI":"10.1109\/PDP.2010.9"},{"key":"ijisss.2015010103-34","doi-asserted-by":"publisher","DOI":"10.1109\/MC.2007.33"},{"key":"ijisss.2015010103-35","author":"W.-J.van den Heuvel","year":"2009","journal-title":"Changing the face of the global digital economy: Smart service systems as a catalyst for innovation"},{"key":"ijisss.2015010103-36","doi-asserted-by":"publisher","DOI":"10.1287\/serv.1.1.32"},{"key":"ijisss.2015010103-37","doi-asserted-by":"publisher","DOI":"10.1109\/SOSE.2010.10"},{"key":"ijisss.2015010103-38","doi-asserted-by":"crossref","unstructured":"Wang, Y., Taher, Y., & van den Heuvel, W. (2012, September). Towards smart service networks: An interdisciplinary service assessment metrics. In IEEE 16th International Enterprise Distributed Object Computing Conference Workshops (EDOCW) (pp. 94-103).","DOI":"10.1109\/EDOCW.2012.22"},{"key":"ijisss.2015010103-39","author":"V. A.Zeithaml","year":"2003","journal-title":"Services marketing: Integrating customer focus across the firm"}],"container-title":["International Journal of Information Systems in the Service Sector"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=121615","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,1]],"date-time":"2022-06-01T23:40:23Z","timestamp":1654126823000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/ijisss.2015010103"}},"subtitle":["An Interdisciplinary Diagnostic Framework"],"short-title":[],"issued":{"date-parts":[[2015,1,1]]},"references-count":40,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2015,1]]}},"URL":"http:\/\/dx.doi.org\/10.4018\/ijisss.2015010103","relation":{},"ISSN":["1935-5688","1935-5696"],"issn-type":[{"value":"1935-5688","type":"print"},{"value":"1935-5696","type":"electronic"}],"subject":["Information Systems and Management","Management Science and Operations Research","Strategy and Management","Information Systems","Management Information Systems"],"published":{"date-parts":[[2015,1,1]]}}}