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DEA allows the identification of the most efficient operation, which in turn enables providers to set the best operational strategy to follow. The results demonstrate the importance of quantitative measures in a dynamic business environment like IT outsourcing. To develop the authors' research, design science research was applied, and eighteen IT outsourcing contracts were used to demonstrate their model's utility. This work is a major contribution for measuring efficiency in IT outsourcing operations.<\/p>","DOI":"10.4018\/ijeis.2016010101","type":"journal-article","created":{"date-parts":[[2016,4,7]],"date-time":"2016-04-07T11:39:52Z","timestamp":1460029192000},"page":"1-20","source":"Crossref","is-referenced-by-count":2,"title":["Measuring and Evaluating Efficiency on IT Outsourcing operations through Data Envelopment Analysis"],"prefix":"10.4018","volume":"12","author":[{"given":"Jo\u00e3o","family":"Correia dos Santos","sequence":"first","affiliation":[{"name":"Department of Management Science, Instituto Superior T\u00e9cnico, Lisbon, Portugal"}]},{"given":"Miguel","family":"Mira da Silva","sequence":"additional","affiliation":[{"name":"Department of Computing Engineering, Instituto Superior T\u00e9cnico, Lisbon, Portugal"}]}],"member":"2432","reference":[{"key":"ijeis.2016010101-0","doi-asserted-by":"publisher","DOI":"10.1016\/j.eneco.2005.10.007"},{"key":"ijeis.2016010101-1","author":"R.Addy","year":"2007","journal-title":"Effective IT Service Management"},{"key":"ijeis.2016010101-2","unstructured":"Axelos. 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