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The findings of this study allow the academic and professional community to better understand the main motivations of large companies for adopting CRM systems, as well as their obtained results, and also allow CRM systems vendors and consultants to better address the needs of their potential clients.<\/p>","DOI":"10.4018\/irmj.2013010103","type":"journal-article","created":{"date-parts":[[2012,12,19]],"date-time":"2012-12-19T15:57:56Z","timestamp":1355932676000},"page":"25-36","source":"Crossref","is-referenced-by-count":1,"title":["Motivations and Results for CRM Adoption in Large Companies in Portugal"],"prefix":"10.4018","volume":"26","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7709-8777","authenticated-orcid":true,"given":"Maria Manuela","family":"Cruz-Cunha","sequence":"first","affiliation":[{"name":"Polytechnic Institute of C\u00e1vado and Ave, CGIT Research Centre, Frescainha S. 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