{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,19]],"date-time":"2026-08-19T09:23:56Z","timestamp":1787131436517,"version":"build-2736575974"},"reference-count":37,"publisher":"AOSIS","license":[{"start":{"date-parts":[[2026,8,19]],"date-time":"2026-08-19T00:00:00Z","timestamp":1787097600000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"abstract":"<jats:p>Background:\u00a0Patient satisfaction is a subjective metric, yet an important one used for evaluating healthcare performance and identifying areas for improvement. Since the introduction of positron emission tomography\/computed tomography (PET\/CT) in South Africa in 2005, limited information is available on patient satisfaction in PET\/CT departments. Understanding patients\u2019 experiences in this setting is essential to ensure the delivery of high-quality, patient-centred care.\nAim:\u00a0This study assessed patients\u2019 satisfaction with care when undergoing PET\/CT examinations.\nSetting:\u00a0The study was conducted at three selected academic public hospitals in the Gauteng province of South Africa.\nMethods:\u00a0This study employed a quantitative, cross-sectional, descriptive research design to collect data from 226 randomly selected respondents between March 2022 and September 2022. A structured, closed-ended, adapted questionnaire utilising a 5-point Likert scale was used to collect data through telephone surveys.\nResults:\u00a0This study had a predominance of female respondents (62.4%) over male respondents (37.6%). Overall, the study reported high satisfaction levels regarding staff\u2019s professionalism (92.5%), the privacy provided in the examination rooms (94.2%), the cleanliness of the examination rooms (88.9%), reception areas (90.3%), and toilets (93.8%), while only 0.4% expressed no satisfaction at all because their appointments were not kept at the scheduled times.\nConclusion:\u00a0This study suggests that the majority of patients were satisfied with the level of service and care they received during PET\/CT examinations. However, there is a need to improve patient appointment adherence for achieving better clinical outcomes.\nContribution:\u00a0Positron emission tomography\/computed tomography staff should advise patients with appointment choices and provide service at the scheduled times.<\/jats:p>","DOI":"10.4102\/hsag.v31i0.3280","type":"journal-article","created":{"date-parts":[[2026,8,19]],"date-time":"2026-08-19T08:24:53Z","timestamp":1787127893000},"update-policy":"https:\/\/doi.org\/10.4102\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Patients\u2019 satisfaction in positron emission tomography\/computed tomography departments in Gauteng province, South Africa"],"prefix":"10.4102","volume":"31","author":[{"ORCID":"https:\/\/orcid.org\/0009-0009-8218-6681","authenticated-orcid":false,"given":"Themba","family":"Tshabalala","sequence":"first","affiliation":[{"id":[{"id":"https:\/\/ror.org\/04z6c2n17","id-type":"ROR","asserted-by":"publisher"}],"name":"University of Johannesburg"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1303-1469","authenticated-orcid":false,"given":"Padidi Louisa","family":"Mokoena","sequence":"additional","affiliation":[{"id":[{"id":"https:\/\/ror.org\/04z6c2n17","id-type":"ROR","asserted-by":"publisher"}],"name":"University of Johannesburg"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1479-5134","authenticated-orcid":false,"given":"Lucky","family":"Chipeya","sequence":"additional","affiliation":[{"id":[{"id":"https:\/\/ror.org\/04z6c2n17","id-type":"ROR","asserted-by":"publisher"}],"name":"University of Johannesburg"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"2580","published-online":{"date-parts":[[2026,8,19]]},"reference":[{"key":"ref0","doi-asserted-by":"crossref","unstructured":"Abreu, C., Grilo, A., Lucena, F. & Carolino, E., 2017, \u2018Oncological patient anxiety in imaging studies: The PET\/CT 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