{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,26]],"date-time":"2026-08-26T15:28:43Z","timestamp":1787758123833,"version":"build-2784847793"},"reference-count":33,"publisher":"Ovid Technologies (Wolters Kluwer Health)","issue":"2","license":[{"start":{"date-parts":[[2026,2,10]],"date-time":"2026-02-10T00:00:00Z","timestamp":1770681600000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/"}],"content-domain":{"domain":["lww.com","ovid.com"],"crossmark-restriction":true},"short-container-title":["J Int Soc Prev Community Dent"],"published-print":{"date-parts":[[2026,3]]},"abstract":"<jats:title>\n                    A\n                    <jats:sc>bstract<\/jats:sc>\n                  <\/jats:title>\n                  <jats:sec>\n                    <jats:title>Objectives:<\/jats:title>\n                    <jats:p>Teledentistry demonstrates significant potential in enhancing access to, reducing costs of, and improving oral healthcare delivery, particularly in under-resourced areas and during crises, like the coronavirus disease 2019 (COVID-19) pandemic. Despite its high acceptance rate among dental professionals, the perspectives of patients and the public remain less explored. This narrative review synthesizes evidence on public perception, acceptance, utilization, and satisfaction of teledentistry globally.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods:<\/jats:title>\n                    <jats:p>A comprehensive search was conducted across PubMed, Scopus, EMBASE, Web of Science, Cochrane Database, and Google Scholar for peer-reviewed English articles (2010\u20132025) using keywords like \u201cteledentistry,\u201d \u201cpatients,\u201d and \u201cpublic.\u201d Included studies assessed patient and public perspectives on teledentistry benefits, barriers, satisfaction, and utilization. Exclusions comprised non-patient or non-English articles. Data from 21 selected studies were narratively synthesized.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results:<\/jats:title>\n                    <jats:p>Awareness of teledentistry varied widely (e.g., 64% aware in one Saudi Arabian study vs. 87.3% unaware of teledentistry in a study in Jeddah). Attitudes were generally positive, as seen with 82.4% of the cohort in a Malaysian study, where the convenience of tele-orthodontics and increased safety during COVID-19 were observed, although older adults across the studies and those with lower levels of education reported technological barriers. Acceptance rates of teledentistry were high among patients (70%\u201387% in Saudi Arabia, the United Kingdom, and Malaysia), particularly when used for triage and follow-ups, but lower for complex treatments (e.g., 35.3% of patients in a Qatar study noted unresolved issues following teledentistry consultations, like pulpitis). Satisfaction was favorable across the cohorts (reaching between 72% and 94% across multiple studies) due to the benefits of reduced treatment time and lower financial cost; however, patient satisfaction declined when they faced dental conditions requiring physical intervention. Key barriers faced by patients and the public to teledentistry included limited awareness, patient concerns with diagnostic accuracy, and technical access issues.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusion:<\/jats:title>\n                    <jats:p>Public perception of teledentistry is moderate, attitudes are broadly positive, and teledentistry is being increasingly accepted with high satisfaction rates for convenient, non-urgent care. However, demographic factors, such as age, education, and location, and clinical limitations for hands-on treatments limit its utilization. Teledentistry is best positioned as a complement to traditional care through hybrid models. Future efforts should prioritize targeted education, improved accessibility, and standardized teledentistry protocols to optimize equitable implementation.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.4103\/jispcd.jispcd_135_25","type":"journal-article","created":{"date-parts":[[2026,2,12]],"date-time":"2026-02-12T07:00:09Z","timestamp":1770879609000},"page":"107-115","update-policy":"https:\/\/doi.org\/10.1097\/lww.0000000000001000","source":"Crossref","is-referenced-by-count":0,"title":["Perception, Acceptance, and Utilization of Teledentistry by the Public: A Literature Review"],"prefix":"10.4103","volume":"16","author":[{"given":"Omair M.","family":"Bukhari","sequence":"first","affiliation":[{"name":"Department of Preventive Dentistry, Faculty of Dentistry, Umm Al-Qura University, Makkah, Saudi Arabia"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"276","published-online":{"date-parts":[[2026,2,10]]},"reference":[{"key":"CIT0001-20260430","doi-asserted-by":"crossref","first-page":"280","DOI":"10.1016\/j.jds.2020.04.014","article-title":"The application of teledentistry for Saudi patients\u2019 care: A national survey study","volume":"16","author":"Almazrooa","year":"2021","journal-title":"J Dent Sci"},{"key":"CIT0002-20260430","doi-asserted-by":"crossref","first-page":"129","DOI":"10.1177\/1357633X16686776","article-title":"Using teledentistry in clinical practice as an enabler to improve access to clinical care: A qualitative systematic review","volume":"24","author":"Irving","year":"2018","journal-title":"J Telemed Telecare"},{"key":"CIT0003-20260430","doi-asserted-by":"crossref","first-page":"e199","DOI":"10.15190\/d.2024.18","article-title":"A patient-centered perspectives and future directions in AI-powered teledentistry","volume":"12","author":"Kaushik","year":"2024","journal-title":"Discoveries (Craiova, Romania)"},{"key":"CIT0005-20260430","doi-asserted-by":"crossref","first-page":"4","DOI":"10.1111\/adj.13045","article-title":"Assessment of teledentistry in improving access to dental care: A systematic review","volume":"70","author":"Alavi","year":"2025","journal-title":"Aust Dent J"},{"key":"CIT0006-20260430","doi-asserted-by":"crossref","first-page":"326","DOI":"10.1177\/1357633X15608991","article-title":"Cost-analysis of teledentistry in residential aged care facilities","volume":"22","author":"Mari\u00f1o","year":"2016","journal-title":"J Telemed Telecare"},{"key":"CIT0007-20260430","doi-asserted-by":"crossref","first-page":"262","DOI":"10.1111\/idj.12379","article-title":"A resource reallocation model for school dental screening: Taking advantage of teledentistry in low-risk areas","volume":"68","author":"Estai","year":"2018","journal-title":"Int Dent J"},{"key":"CIT0008-20260430","doi-asserted-by":"crossref","first-page":"1640","DOI":"10.3390\/jpm12101640","article-title":"Evaluation of tele-dentistry and face-to-face appointments during the provision of dental services in Poland","volume":"12","author":"Migas","year":"2022","journal-title":"J Pers Med"},{"key":"CIT0009-20260430","doi-asserted-by":"crossref","first-page":"399","DOI":"10.1038\/sj.bdj.2010.928","article-title":"Application of teledentistry in oral medicine in a Community Dental Service, N. Ireland","volume":"209","author":"Bradley","year":"2010","journal-title":"Br Dent J"},{"key":"CIT0010-20260430","doi-asserted-by":"crossref","first-page":"441","DOI":"10.5005\/jp-journals-10005-1970","article-title":"Teledentistry: A new horizon in COVID-19 pandemic for oral health","volume":"14","author":"Kshirsagar","year":"2021","journal-title":"Int J Clin Pediatr Dent"},{"key":"CIT0012-20260430","doi-asserted-by":"crossref","first-page":"1599","DOI":"10.1016\/j.identj.2025.02.004","article-title":"Acceptance and willingness-to-pay for teledentistry: A contingent valuation study","volume":"75","author":"Tan","year":"2025","journal-title":"Int Dent J"},{"key":"CIT0013-20260430","doi-asserted-by":"crossref","first-page":"945","DOI":"10.1089\/tmj.2019.0122","article-title":"How has teledentistry been applied in public dental health services? An integrative review","volume":"26","author":"Da Costa","year":"2020","journal-title":"Telemed J E-Health"},{"key":"CIT0014-20260430","doi-asserted-by":"crossref","first-page":"351","DOI":"10.1111\/ger.12588","article-title":"Scoping review: Facilitators and barriers in the adoption of teledentistry among older adults","volume":"38","author":"Tan","year":"2021","journal-title":"Gerodontology"},{"key":"CIT0015-20260430","first-page":"e55805","article-title":"Promoting dental health through teledentistry: Assessing awareness and attitudes in Saudi Arabia","volume":"16","author":"Alhur","year":"2024","journal-title":"Cureus"},{"key":"CIT0016-20260430","first-page":"506","article-title":"Accuracy and perceptions of teledentistry in KSA during the COVID-19 pandemic: A single-centre randomised controlled trial","volume":"17","author":"Aboalshamat","year":"2022","journal-title":"J Taibah Univ Med Sci"},{"key":"CIT0017-20260430","doi-asserted-by":"crossref","first-page":"321","DOI":"10.2147\/CCIDE.S427142","article-title":"Teledentistry awareness and knowledge among dental practitioners and patients in Jeddah, Saudi Arabia","volume":"15","author":"Alshammari","year":"2023","journal-title":"Clin Cosmet Investig Dent"},{"key":"CIT0018-20260430","doi-asserted-by":"crossref","first-page":"20","DOI":"10.22259\/2638-4809.0302005","article-title":"Public perception of dental health care during the Covid-19 pandemic using teledentistry surveys","volume":"3","author":"Pasiga","year":"2020","journal-title":"Archiv Dent Oral Health"},{"key":"CIT0019-20260430","doi-asserted-by":"crossref","first-page":"93","DOI":"10.58631\/ajhs.v3i2.102","article-title":"The relationship between service quality and individual characteristics with patient satisfaction of teledentistry service users at RSGM Universitas Muhamadiyah Yogyakarta","volume":"3","author":"Alifa Ilmazura","year":"2024","journal-title":"Asian J Healthy Sci"},{"key":"CIT0020-20260430","doi-asserted-by":"crossref","first-page":"82","DOI":"10.4103\/jioh.jioh_203_23","article-title":"Orthodontic patient\u2019s perspectives, attitudes, and readiness toward teleorthodontics","volume":"16","author":"Siti","year":"2024","journal-title":"J Int Oral Health"},{"key":"CIT0021-20260430","first-page":"13","article-title":"Patient views on the effectiveness of audio-dentistry for emergency triage during COVID-19","volume":"2025","author":"Ali","year":"2025","journal-title":"Qatar Med J"},{"key":"CIT0022-20260430","doi-asserted-by":"crossref","first-page":"59","DOI":"10.53350\/pjmhs2022161259","article-title":"Knowledge and experience of teledentistry among urban population of Lahore - A cross-sectional study","volume":"16","author":"Alamgir","year":"2022","journal-title":"Pak J Med Health Sci"},{"key":"CIT0023-20260430","doi-asserted-by":"crossref","first-page":"593","DOI":"10.17219\/dmp\/150834","article-title":"Evaluation of knowledge and awareness about teledentistry among dentists and patients living in Turkey","volume":"60","author":"\u00d6zveren","year":"2023","journal-title":"Dent Med Probl"},{"key":"CIT0024-20260430","doi-asserted-by":"crossref","first-page":"103782","DOI":"10.1016\/j.jdent.2021.103782","article-title":"Patients\u2019 and dentists\u2019 perceptions of tele-dentistry at the time of COVID-19. 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