{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,4,20]],"date-time":"2025-04-20T17:40:35Z","timestamp":1745170835301},"reference-count":0,"publisher":"SCITEPRESS - Science and Technology Publications","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.5220\/0009181401000108","type":"proceedings-article","created":{"date-parts":[[2020,3,13]],"date-time":"2020-03-13T10:20:00Z","timestamp":1584094800000},"source":"Crossref","is-referenced-by-count":4,"title":["Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data"],"prefix":"10.5220","author":[{"given":"Mamadou","family":"Thiongane","sequence":"first","affiliation":[{"name":"Department of Mathematics and Computer Science, University Cheikh Anta Diop, Dakar, Senegal, --- Select a Country ---"}]},{"given":"Wyean","family":"Chan","sequence":"first","affiliation":[{"name":"Department of Computer Science and Operations Research, University of Montreal, Montr\u00e9al QC, Canada, U.S.A., --- Select a Country ---"}]},{"given":"Pierre","family":"L\u2019Ecuyer","sequence":"first","affiliation":[{"name":"Department of Computer Science and Operations Research, University of Montreal, Montr\u00e9al QC, Canada, U.S.A., --- Select a Country ---"}]}],"member":"3171","event":{"name":"9th International Conference on Operations Research and Enterprise Systems","location":"Valletta, Malta","start":{"date-parts":[[2020,2,22]]},"end":{"date-parts":[[2020,2,24]]}},"container-title":["Proceedings of the 9th International Conference on Operations Research and Enterprise Systems"],"original-title":["Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data"],"deposited":{"date-parts":[[2020,3,19]],"date-time":"2020-03-19T17:26:44Z","timestamp":1584638804000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.scitepress.org\/DigitalLibrary\/Link.aspx?doi=10.5220\/0009181401000108"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2020]]},"references-count":0,"URL":"https:\/\/doi.org\/10.5220\/0009181401000108","relation":{},"subject":[],"published":{"date-parts":[[2020]]}}}