{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,6]],"date-time":"2025-12-06T16:45:39Z","timestamp":1765039539830},"reference-count":0,"publisher":"SCITEPRESS - Science and Technology Publications","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.5220\/0009347303050314","type":"proceedings-article","created":{"date-parts":[[2020,5,19]],"date-time":"2020-05-19T13:49:21Z","timestamp":1589896161000},"page":"305-314","source":"Crossref","is-referenced-by-count":3,"title":["Predicting e-Mail Response Time in Corporate Customer Support"],"prefix":"10.5220","author":[{"given":"Anton","family":"Borg","sequence":"first","affiliation":[{"name":"Blekinge Institute of Technology, 37179 Karlskrona, Sweden, --- Select a Country ---"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jim","family":"Ahlstrand","sequence":"first","affiliation":[{"name":"Telenor AB, Karlskrona, Sweden, --- Select a Country ---"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Martin","family":"Boldt","sequence":"first","affiliation":[{"name":"Blekinge Institute of Technology, 37179 Karlskrona, Sweden, --- Select a Country ---"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"3171","event":{"name":"22nd International Conference on Enterprise Information Systems","start":{"date-parts":[[2020,5,5]]},"location":"Prague, Czech Republic","end":{"date-parts":[[2020,5,7]]}},"container-title":["Proceedings of the 22nd International Conference on Enterprise Information Systems"],"original-title":["Predicting e-Mail Response Time in Corporate Customer Support"],"deposited":{"date-parts":[[2020,5,19]],"date-time":"2020-05-19T13:49:25Z","timestamp":1589896165000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.scitepress.org\/DigitalLibrary\/Link.aspx?doi=10.5220\/0009347303050314"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2020]]},"references-count":0,"URL":"https:\/\/doi.org\/10.5220\/0009347303050314","relation":{},"subject":[],"published":{"date-parts":[[2020]]}}}