{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,19]],"date-time":"2026-02-19T21:32:22Z","timestamp":1771536742829,"version":"3.50.1"},"reference-count":0,"publisher":"SCITEPRESS - Science and Technology Publications","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021]]},"DOI":"10.5220\/0010718400003058","type":"proceedings-article","created":{"date-parts":[[2021,10,29]],"date-time":"2021-10-29T10:24:19Z","timestamp":1635503059000},"page":"197-208","source":"Crossref","is-referenced-by-count":24,"title":["Perception and Adoption of Customer Service Chatbots among Millennials: An Empirical Validation in the Indian Context"],"prefix":"10.5220","author":[{"given":"Himanshu","family":"Joshi","sequence":"first","affiliation":[{"name":"International Management Institute, New Delhi, India, --- Select a Country ---"}]}],"member":"3171","event":{"name":"17th International Conference on Web Information Systems and Technologies","location":"Online Streaming, --- Select a Country ---","start":{"date-parts":[[2021,10,26]]},"end":{"date-parts":[[2021,10,28]]}},"container-title":["Proceedings of the 17th International Conference on Web Information Systems and Technologies"],"original-title":["Perception and Adoption of Customer Service Chatbots among Millennials: An Empirical Validation in the Indian Context"],"deposited":{"date-parts":[[2021,10,29]],"date-time":"2021-10-29T18:57:56Z","timestamp":1635533876000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.scitepress.org\/DigitalLibrary\/Link.aspx?doi=10.5220\/0010718400003058"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2021]]},"references-count":0,"URL":"https:\/\/doi.org\/10.5220\/0010718400003058","relation":{},"subject":[],"published":{"date-parts":[[2021]]}}}