{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,27]],"date-time":"2025-11-27T10:48:30Z","timestamp":1764240510673},"reference-count":0,"publisher":"SCITEPRESS - Science and Technology Publications","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.5220\/0010814200003124","type":"proceedings-article","created":{"date-parts":[[2022,2,14]],"date-time":"2022-02-14T15:56:50Z","timestamp":1644854210000},"page":"36-47","source":"Crossref","is-referenced-by-count":4,"title":["Towards Personalization by Information Savviness to Improve User Experience in Customer Service Chatbot Conversations"],"prefix":"10.5220","author":[{"given":"Tim","family":"Polzehl","sequence":"first","affiliation":[{"name":"German Research Center for Artificial Intelligence, Berlin, Germany, --- Select a Country ---"},{"name":"Technische Universit\u00e4t Berlin, Berlin, Germany, --- Select a Country ---"}]},{"given":"Yuexin","family":"Cao","sequence":"additional","affiliation":[{"name":"Technische Universit\u00e4t Berlin, Berlin, Germany, --- Select a Country ---"}]},{"given":"Vicente","family":"Carmona","sequence":"additional","affiliation":[{"name":"Lenovo Research AI Lab, Beijing, China, --- Select a Country ---"}]},{"given":"Xiaoyi","family":"Liu","sequence":"additional","affiliation":[{"name":"Lenovo Research AI Lab, Beijing, China, --- Select a Country ---"}]},{"given":"Changjian","family":"Hu","sequence":"additional","affiliation":[{"name":"Lenovo Research AI Lab, Beijing, China, --- Select a Country ---"}]},{"given":"Neslihan","family":"Iskender","sequence":"additional","affiliation":[{"name":"Technische Universit\u00e4t Berlin, Berlin, Germany, --- Select a Country ---"}]},{"given":"Andr\u00e9","family":"Beyer","sequence":"additional","affiliation":[{"name":"Crowdee GmbH, Berlin, Germany, --- Select a Country ---"}]},{"given":"Sebastian","family":"M\u00f6ller","sequence":"additional","affiliation":[{"name":"German Research Center for Artificial Intelligence, Berlin, Germany, --- Select a Country ---"},{"name":"Technische Universit\u00e4t Berlin, Berlin, Germany, --- Select a Country ---"}]}],"member":"3171","event":{"name":"6th International Conference on Human Computer Interaction Theory and Applications","start":{"date-parts":[[2022,2,6]]},"location":"Online Streaming, --- Select a Country ---","end":{"date-parts":[[2022,2,8]]}},"container-title":["Proceedings of the 17th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications"],"original-title":["Towards Personalization by Information Savviness to Improve User Experience in Customer Service Chatbot Conversations"],"deposited":{"date-parts":[[2022,11,24]],"date-time":"2022-11-24T18:02:18Z","timestamp":1669312938000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.scitepress.org\/DigitalLibrary\/Link.aspx?doi=10.5220\/0010814200003124"}},"subtitle":[""],"short-title":[],"issued":{"date-parts":[[2022]]},"references-count":0,"URL":"https:\/\/doi.org\/10.5220\/0010814200003124","relation":{},"subject":[],"published":{"date-parts":[[2022]]}}}