{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,4]],"date-time":"2026-06-04T19:00:45Z","timestamp":1780599645875,"version":"3.54.1"},"reference-count":22,"publisher":"Sociedade Brasileira de Computa\u00e7\u00e3o","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"abstract":"Research Context: Business Process Management (BPM) is as a key strategic approach to enhance organizational efficiency and align operations with digital transformation. In the face of constant technological evolution and market demands, organizations are challenged to integrate BPM within increasingly dynamic environments, where people, processes, and technologies must operate in synergy. Scientific and\/or Practical Problem: It is crucial to understand how BPM is currently perceived, implemented, and evaluated in organizations, considering both the consolidated theoretical foundations of recent decades and the new practices that are emerging in organizational contexts. Proposed Solution and\/or Analysis: This study investigates the critical success factors, main challenges, and perceived benefits of BPM adoption, based on the perspectives of professionals from both public and private organizations. The focus is on the organizational domain and the interplay between people, processes, and technologies. Related IS Theory: The research is grounded in the Socio-technical Systems Theory, which views organizations as interdependent systems composed of social and technical subsystems. This theory supports the analysis of how BPM effectiveness depends on the balanced integration of human, technological, and organizational elements. Research Method: A survey was conducted with 62 professionals using a structured questionnaire based on existing literature and adapted from a previous study to capture updated perceptions about BPM practices. Summary of Results: Findings show that while BPM is recognized for its strategic value (especially in improving communication, standardization, and organizational alignment)it still faces obstacles such as low maturity, cultural resistance, and lack of performance indicators. Leadership support, team training, and cross-level engagement are highlighted as key enablers of BPM success. Contributions and Impact to IS area: This study contributes to Information Systems research by emphasizing BPM as a socio-technical approach and offering theoretical and practical insights into its implementation in organizational settings undergoing digital transformation.<\/jats:p>","DOI":"10.5753\/sbsi.2026.248288","type":"proceedings-article","created":{"date-parts":[[2026,5,5]],"date-time":"2026-05-05T13:24:57Z","timestamp":1777987497000},"page":"21-40","source":"Crossref","is-referenced-by-count":0,"title":["Benefits and Challenges in BPM Adoption in Organizations: An Analysis of Industry Professionals\u2019 Perceptions"],"prefix":"10.5753","author":[{"given":"Felipe","family":"Rodrigues","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"J\u00e9ssyka","family":"Vilela","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Carina","family":"Alves","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"3742","published-online":{"date-parts":[[2026,5,25]]},"reference":[{"key":"1","unstructured":"ABPMP Brasil (2013). Guia para o Gerenciamento de Processos de Neg\u00f3cio: Corpo Comum de Conhecimento (BPM CBOK) Vers\u00e3o 3.0. ABPMP - Association of Business Process Management Professionals International, S\u00e3o Paulo, 3 edition. Tradu\u00e7\u00e3o da vers\u00e3o original norte-americana."},{"key":"2","unstructured":"Carver, J. C. (2010). Towards reporting guidelines for experimental replications: A proposal. In 1st international workshop on replication in empirical software engineering, volume 1, pages 1\u20134."},{"key":"3","doi-asserted-by":"crossref","unstructured":"Correa, G., Vilela, J., and Peixoto, M. (2025). Diagnosing BPM governance: A case study of facilitators, barriers, and governance elements in a hierarchical public instituition. In Proceedings of the 27th International Conference on Enterprise Information Systems, ICEIS, pages 4\u20136.","DOI":"10.5220\/0013347900003929"},{"key":"4","unstructured":"Da Silva, F. Q., Suassuna, M., Fran\u00e7a, A. C. C., Grubb, A. M., Gouveia, T. B., Monteiro, C. V., and dos Santos, I. E. (2014). Replication of empirical studies in software engineering research: a systematic mapping study. Empirical Software Engineering, 19:501\u2013557."},{"key":"5","doi-asserted-by":"crossref","unstructured":"Dennis, A. R. and Valacich, J. S. (2015). A replication manifesto. AIS Transactions on Replication Research, 1(1):1.","DOI":"10.17705\/1atrr.00001"},{"key":"6","doi-asserted-by":"crossref","unstructured":"Dumas, M., Rosa, L. M., Mendling, J., and Reijers, A. H. (2018). Fundamentals of business process management. Springer.","DOI":"10.1007\/978-3-662-56509-4"},{"key":"7","unstructured":"Jatoba, I. and Alves, C. (2015). How organizational culture influences bpm evolution. In Simp\u00f3sio Brasileiro de Sistemas de Informa\u00e7\u00e3o (SBSI)."},{"key":"8","unstructured":"Kasunic, M. (2005). Designing an effective survey. In Software Engineering Institute Technical Report."},{"key":"9","doi-asserted-by":"crossref","unstructured":"Ladeiras, J. P. and Machado, C. (2024). Digital transformation and business processes: An experience-based perspective. In Digital transformation and enterprise information systems, pages 79\u201393. CRC Press.","DOI":"10.1201\/9781003461821-5"},{"key":"10","unstructured":"Langenstein, A. F. (2024). Critical success factors for bpm adoption in organizations: The role of culture and context. Master\u2019s thesis, Universidade NOVA de Lisboa (Portugal)."},{"key":"11","doi-asserted-by":"crossref","unstructured":"Lima, W. K., Barbosa, A. F., Silva, A., Santos, J., Pinto, H., Almeida, G., and Vilela, J. (2025). The influence of organizational culture on business process management: An update of a systematic literature review. Simp\u00f3sio Brasileiro de Sistemas de Informa\u00e7\u00e3o (SBSI), pages 759\u2013767.","DOI":"10.5753\/sbsi.2025.246632"},{"key":"12","doi-asserted-by":"crossref","unstructured":"Mart\u00edn-Navarro, A., Lechuga Sancho, M. P., and Medina-Garrido, J. A. (2023). Determinants of bpms use for knowledge management. Journal of Knowledge Management, 27(11):279\u2013309.","DOI":"10.1108\/JKM-07-2022-0537"},{"key":"13","doi-asserted-by":"crossref","unstructured":"Nunes, M., Pillat, R. M., and Oliveira, T. (2023). Identifying support for knowledge-intensive processes in bpmn and its extensions. In Simp\u00f3sio Brasileiro de Sistemas de Informa\u00e7\u00e3o (SBSI).","DOI":"10.1145\/3592813.3592937"},{"key":"14","doi-asserted-by":"crossref","unstructured":"Pritchard, J.-P. and Armistead, C. (1999). Business process management\u2013lessons from european business. Business process management journal, 5(1):10\u201335.","DOI":"10.1108\/14637159910249144"},{"key":"15","unstructured":"SIGSOFT. Empirical standards - replication. [link]<\/a>."},{"key":"16","unstructured":"Soso, F. A. (2020). Ado\u00e7\u00e3o do gerenciamento por processos de neg\u00f3cio (bpm) na \u00e1rea de sa\u00fade p\u00fablica: Estudo de caso em uma autarquia municipal. Disserta\u00e7\u00e3o de mestrado profissional em gest\u00e3o e neg\u00f3cios, Universidade do Vale do Rio dos Sinos (UNISINOS), S\u00e3o Leopoldo."},{"key":"17","unstructured":"St\u00fcrmer da Rosa, T. F. (2020). Implanta\u00e7\u00e3o do bpm em institui\u00e7\u00f5es de ensino superior: proposi\u00e7\u00e3o de um m\u00e9todo para prioriza\u00e7\u00e3o de processos. Disserta\u00e7\u00e3o (mestrado profissional em engenharia de produ\u00e7\u00e3o), Universidade Federal do Rio Grande do Sul, Escola de Engenharia, Programa de P\u00f3s-Gradua\u00e7\u00e3o em Engenharia de Produ\u00e7\u00e3o, Porto Alegre. Available at: [link]<\/a>."},{"key":"18","doi-asserted-by":"crossref","unstructured":"Syed, R., Bandara, W., French, E., and Stewart, G. (2018). Getting it right! critical success factors of bpm in the public sector: A systematic literature review. Australasian Journal of Information Systems, 22:1\u201339.","DOI":"10.3127\/ajis.v22i0.1265"},{"key":"19","doi-asserted-by":"crossref","unstructured":"Vilela, J. and Alves, C. (2025). A BPM maturity model to guide the evolution of bpm competences in a public institution. In Simp\u00f3sio Brasileiro de Sistemas de Informa\u00e7\u00e3o (SBSI), pages 9\u201318. SBC.","DOI":"10.5753\/sbsi.2025.245940"},{"key":"20","unstructured":"Vilela, J. and Alves, C. F. (2026). Benefits and challenges in bpm adoption in organizations: An analysis of industry professionals\u2019 perceptions. DOI: 10.5281\/zenodo.18473254<\/a>."},{"key":"21","doi-asserted-by":"crossref","unstructured":"vom Brocke, J., Zelt, S., and Schmiedel, T. (2016). On the role of context in business process management. International journal of information management, 36(3):486\u2013495.","DOI":"10.1016\/j.ijinfomgt.2015.10.002"},{"key":"22","doi-asserted-by":"crossref","unstructured":"Ximenes, A., Alves, C., Vilela, J., and Jatob\u00e1, I. (2022). A competency management model to support digital transformation initiatives in a public organization. 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