{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,6]],"date-time":"2024-09-06T23:46:36Z","timestamp":1725666396247},"reference-count":0,"publisher":"ECMS","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,6,23]]},"abstract":"<jats:p>When, some decades ago now, discrete-event process simulation first expanded from academic research into the commercial arena, its first and very enthusiastic users were manufacturing enterprises.  From there, simulation has deservedly expanded into other realms:  Health care, warehousing, supply chain and transshipment improvement, public transport (improvements to airports, highway networks, and railroad operations), and service industries.  We provide here an example of simulation applied to a service industry \u2013 the detailing of privately owned vehicles.  Such detailing, properly and thoroughly done, can make a vehicle \u201clike new\u201d \u2013 shining headlights, restored upholstery, \u201csqueaky clean\u201d inside and out, and all surfaces vigorously polished.  In the simulation analysis examined in this paper, a recently established (2021) auto detailing service in the United Arab Emirates, experienced significant increase in customer demand.  The entrepreneur, having established an excellent reputation for service quality, sought the most cost-effective ways to accommodate the increased demand with no degradation of (indeed, even improvement to) its service:  Short waiting times and \u201cdelivery when promised.\u201d<\/jats:p>","DOI":"10.7148\/2023-0019","type":"proceedings-article","created":{"date-parts":[[2023,8,16]],"date-time":"2023-08-16T11:46:57Z","timestamp":1692186417000},"page":"19-25","source":"Crossref","is-referenced-by-count":0,"title":["Simulation Supports Improvement And Expansion Of Auto Detailing Service"],"prefix":"10.7148","author":[{"given":"Virali","family":"Shah","sequence":"first","affiliation":[]},{"given":"Shiven","family":"Bhardwaj","sequence":"additional","affiliation":[]},{"given":"Mingchen","family":"Kao","sequence":"additional","affiliation":[]},{"given":"Joshua","family":"Willet","sequence":"additional","affiliation":[]},{"given":"Edward J.","family":"Williams","sequence":"additional","affiliation":[]}],"member":"4144","published-online":{"date-parts":[[2023,6,23]]},"event":{"name":"37th ECMS International Conference on Modelling and Simulation"},"container-title":["ECMS 2023 Proceedings edited by Enrico Vicario, Romeo Bandinelli, Virginia Fani, Michele Mastroianni"],"original-title":[],"deposited":{"date-parts":[[2023,8,16]],"date-time":"2023-08-16T11:47:00Z","timestamp":1692186420000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.scs-europe.net\/dlib\/2023\/2023-0019.html"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,6,23]]},"references-count":0,"URL":"https:\/\/doi.org\/10.7148\/2023-0019","relation":{},"subject":[],"published":{"date-parts":[[2023,6,23]]}}}